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Attention Previous Applicants – On Thursday, September 14, 2017, Rowan University transitioned to a new hiring system. Previous applicants will need to create a new applicant profile for any new applications.

Rowan University is a Carnegie-classified Doctoral University (Moderate Research Activity) with approximately 17,300 students. Its main campus is located in Glassboro, N.J., 20 miles southeast of Philadelphia, with additional campuses in Camden and Stratford. The University comprises seven academic colleges and five schools—the William G. Rohrer College of Business; the Henry M. Rowan College of Engineering; the Colleges of Communication and Creative Arts, Education, Humanities and Social Sciences, Performing Arts, and Science and Mathematics; the Cooper Medical School of Rowan University; the Rowan University School of Osteopathic Medicine; the Graduate School of Biomedical Sciences; the School of Health Professions; and the School of Earth and Environment—with an Honors College that spans across disciplines. Rowan is one of two public universities in the country to offer M.D. and D.O. medical degree programs. The institution is also home to the South Jersey Technology Park, which fosters the translation of applied research into commercial products and processes. Rowan has been recognized as one of the top 100 public universities in the nation and is ranked third among public institutions in the North by U.S. News & World Report.

Rowan University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. For the complete Rowan University non-discrimination and affirmative action policy see:


Assistant Supervisor 4-Administrative Services, Campbell Library Access Services

Apply now Job no: 492802
Work type: Regular full time
Location: Glassboro, New Jersey
Categories: Professional


  • The Access Services team at Campbell Library is made up of 9 staff members. The team works together to make Campbell Library and its resources accessible to Rowan students, faculty, and staff. Duties shared in this essential Public Service team include: circulation, inter-library loan, stacks maintenance, book repair, course reserves, and inventory. We seek a dynamic leader to foster professional growth, effective communication, and efficient workflows. The incumbent will supervise and evaluate staff according to NJ State Civil Service processes. This staff position reports to the Director of Public Services.

Essential Duties and Responsibilities:

  • Manage all aspects of the Access Services department, including circulation, reserves, interlibrary loan, and stacks maintenance
  • Manage workflows, develop work routines and assign work to Access Services staff
  • Enforce existing policies and make recommendations for new or improved policies
  • Maintain high customer service standards and courteous conflict resolution with patrons
  • Facilitate opening and closing procedures for Campbell Library
  • Hire, coach, review, and supervise employees: technical library assistants and principal library assistants
  • Demonstrate knowledge of the organizations and units that impact the work of Access Services
  • Participate in the deselection/withdrawal of items from the library’s collection
  • Actively engage in professional development
  • Represent Access Services on appropriate library, campus, and consortia meetings

Education Requirement:

  • Graduation from an accredited college or university with a Bachelor’s degree.

Experience Requirement:

  • One (1) year of professional experience determining administrative practices, policies, and operations; including making recommendations preferably in a Library Access Services department in one or more areas of circulation, reserves, and/or interlibrary loan.

Preferred Qualifications:

  • Experience supervising full-time staff
  • Ability to work collaboratively in an academic community
  • Ability to multitask
  • Commitment to personnel management and staff development
  • Excellent customer service skills
  • Excellent communication skills, both written and oral


  • The hours for this position are Sunday through Thursday.
  • Position may require occasional evening hours.

Salary Range:

  • P20 (Step 1 = $49,263)


  • Only completed applications submitted before the deadline will be considered.

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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Position Location Closes
Assistant Supervisor 4-Administrative Services, Campbell Library Access Services Glassboro, New Jersey

Rowan University is committed to assisting all members of the Rowan community in providing for their own safety and security. The Annual Security and Fire Safety Report is available on the Department of Public Safety website at:

If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the Department of Public Safety Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or 4506. The report contains information regarding campus security and personal safety including topics such as: crime prevention, public safety authority, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on campus. The report also contains information about fire statistics in Rowan University Residential Facilities and crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by federal law, Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or "Clery Act" and is provided by the Rowan University Department of Public Safety.

All positions are contingent upon budget appropriations.