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Attention Previous Applicants – On Thursday, September 14, 2017, Rowan University transitioned to a new hiring system. Previous applicants will need to create a new applicant profile for any new applications.

Rowan University is a Carnegie-classified Doctoral University (Moderate Research Activity) with approximately 19,000 students. Its main campus is located in Glassboro, N.J., 20 miles southeast of Philadelphia, with additional campuses in Camden and Stratford. The University comprises seven academic colleges and five schools—the William G. Rohrer College of Business; the Henry M. Rowan College of Engineering; the Colleges of Communication and Creative Arts, Education, Humanities and Social Sciences, Performing Arts, and Science and Mathematics; the Cooper Medical School of Rowan University; the Rowan University School of Osteopathic Medicine; the Graduate School of Biomedical Sciences; the School of Health Professions; and the School of Earth and Environment—with an Honors College that spans across disciplines. Rowan is one of two public universities in the country to offer M.D. and D.O. medical degree programs. The institution is also home to the South Jersey Technology Park, which fosters the translation of applied research into commercial products and processes. Rowan has been recognized as one of the top 90 public research universities and the 7th fastest growing research institution in the nation.

Rowan University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. For the complete Rowan University non-discrimination and affirmative action policy see: https://sites.rowan.edu/equity/_docs/policies/eeo-statement.pdf.

 

Part-Time (Hourly) Patron Services Manager, College of Performing Arts

Apply now Job no: 493380
Work type: Temporary part time
Location: Glassboro, New Jersey
Categories: Professional

The College of Performing Arts (CPA) is seeking a part-time Manager of Patron Services, reporting directly to the Director of Community Engagement & Presenting. The successful candidate will be highly self-directed, organized, communicative, reliable, and committed to the highest standard of professional customer service. This position is responsible for overseeing and participating in daily ticketing and front of house operations for a 60+ event season, managing a staff of student workers, maintaining a patron database CRM system, and will serve as the voice of the patron in providing feedback to leadership.

Essential Roles:

  • Oversee all aspects of Box Office Operation (Time Allocation: 50%)
    • Address patron concerns and requests promptly and develop procedures to improve patron experiences going forward
    • Participate in all day-to-day and day-of-show functions of the box office, including but not limited to: taking ticket orders, distributing tickets, advance sales, and daily reconciliation of ticket inventories and income
    • Hire, develop, and coach box office staff to provide the highest level of customer service and cash management compliance
    • Create, maintain, and communicate clearly a schedule of worker coverage for all CPA events with regard to budget that will ensure highest level of customer service delivery
    • Prepare, submit for verification, and file box office statements for all events
    • Manage ticket printing for all ticketed events
    • Manage box office phone operation, including selling advance tickets, and fielding phone calls for all events in Pfleeger Concert Hall, Boyd Recital Hall, Tohill Theatre, and the Black Box Studio in Bunce Hall
    • Respond regularly to ticket and box office email inquiries via arts@rowan.edu
  • Oversee all aspects of Front of House Operations (Time Allocation: 25%)
    • Coordinate and improve upon all customer service activity relating to patron parking, wayfinding, signage, and lobby experience, ensuring the highest professional standards
    • Hire, develop, and coach ushers to provide the highest level of customer service
    • Liaise with Facilities staff to evaluate current protocols and identify areas needing improvement to deliver an optimal patron experience while achieving audience development goals
  • Maintain a clean, current, and highly functional Patron database, in collaboration with the Director of Community Engagement & Presenting, the Media & PR Coordinator, and other CPA staff (Time Allocation: 25%)

Requirements:

  • Availability to work nights, weekends, holidays, and irregular hours
  • Previous work experience with a professional performing arts venue or organization
  • Previous work experience with customer service delivery and cash management
  • Bachelor’s degree in a related field
  • Enthusiasm for playing a critical role in cultivating and serving a thriving community of Rowan University Performing Arts Patrons

Skills/Abilities:

  • Ability to multi-task and respond quickly and accurately in a fast-paced, high volume environment
  • Excellent organizational skills and demonstrated track record in accurate record-keeping and cash reporting
  • Demonstrated track record in self-direction, team leadership and collaboration skills
  • Understanding of confidentiality best practices when dealing with sensitive personal information
  • Ability to lift up to 20 lbs.

Notes:

  • This part-time position is for ten (10) to twenty (20) hours per week but is not to exceed 944 hours per fiscal year. Work is contracted annually to coincide with the fiscal year and is contingent upon budget appropriations.
  • This position is not open to current Rowan University students.
  • Only completed online applications submitted before the deadline will be considered. 

Pay Rate:

  • $20/hour

Advertised: Eastern Standard Time
Applications close:

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Position Location Closes
Part-Time (Hourly) Patron Services Manager, College of Performing Arts Glassboro, New Jersey

Rowan University is committed to assisting all members of the Rowan community in providing for their own safety and security. The Annual Security and Fire Safety Report is available on the Department of Public Safety website at: https://sites.rowan.edu/publicsafety/_docs/annual_security_report.pdf

If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the Department of Public Safety Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or 4506. The report contains information regarding campus security and personal safety including topics such as: crime prevention, public safety authority, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on campus. The report also contains information about fire statistics in Rowan University Residential Facilities and crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by federal law, Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or "Clery Act" and is provided by the Rowan University Department of Public Safety.

All positions are contingent upon budget appropriations.