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Rowan University is a Carnegie-classified Doctoral University (Moderate Research Activity) with approximately 19,000 students. Its main campus is located in Glassboro, N.J., 20 miles southeast of Philadelphia, with additional campuses in Camden and Stratford. The University comprises seven academic colleges and five schools—the William G. Rohrer College of Business; the Henry M. Rowan College of Engineering; the Colleges of Communication and Creative Arts, Education, Humanities and Social Sciences, Performing Arts, and Science and Mathematics; the Cooper Medical School of Rowan University; the Rowan University School of Osteopathic Medicine; the Graduate School of Biomedical Sciences; the School of Health Professions; and the School of Earth and Environment—with an Honors College that spans across disciplines. Rowan is one of two public universities in the country to offer M.D. and D.O. medical degree programs. The institution is also home to the South Jersey Technology Park, which fosters the translation of applied research into commercial products and processes. Rowan has been recognized as one of the top 90 public research universities and the 7th fastest growing research institution in the nation.

Rowan University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. For the complete Rowan University non-discrimination and affirmative action policy see: https://sites.rowan.edu/equity/_docs/policies/eeo-statement.pdf.

 

Senior Receptionist Scheduler - PER DIEM (Multiple locations)

Apply now Job no: 494144
Work type: Per diem
Location: Washington Township, New Jersey
Categories: Administrative - Clerical

SUMMARY:  Responsible for patient scheduling, registration and all functions related to the facilitation of patient visits/care within the Faculty Practice at SOM.  Performs duties in a high customer service manner and provides patient and family-centered service, always putting the needs of the patients/family first during encounters.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Represents image of the practice to patients, community and institution through personal and telephone contact with an emphasis on high customer service.  Receives, greets, directs and/or escorts patients, family members/visitors, and physicians as appropriate, in a friendly and courteous manner.

Coordinate with other scheduling areas both within and outside of Rowan SOM and/or insurance carriers to facilitate patient navigation including, but not limited to, scheduling of patient appointments, referrals or authorizations.

Obtains and verifies (or confirms that automated verification was received) accurate demographic and insurance information.  Ensures all information is updated and accurate in patient management software during each patient visit.  Notifies coordinator/manager of any problem with obtaining complete registration information.

Collects co-payments and monies (account balances) due at time of service.  Posts payment into system and logs all payments received.  Reconciles monies on hand with payment batch listing at end of session/day.  Prepares deposit, daily reconciliation worksheet and charge batch for manager’s review.

Issues referrals, checks referrals for completeness and correctness of information and issues accurately within 48-72 hours of request, urgent request accommodated as needed.

Ensures all patients are capitated to the practice prior to the visit, and help patients locate their primary or to facilitate a change to a Rowan SOM primary care provide as requested (only applies to PCP practices).

Responds to any request within limits of qualification and/or refers request to appropriate staff member in a timely manner.

Answers multi-line telephone system using appropriate telephone etiquette, is courteous and helpful, correctly triages calls or takes a complete and accurate message, schedule appointments following established guidelines.  Provides information in accordance with patient confidentiality standards.

Makes calls to confirm appointments, verifies correct insurance and billing information prior to appointment and makes appropriate notes in the system as needed.

Review daily reports from automated reminder service and make the appropriate schedule changes.  Records all cancellations and no-shows.  Contacts no-show patients to reschedule per the departmental guidelines.

Responsible for scheduling ancillary services, pre-certification/authorizations, schedule future follow up appointments and provide the patient with an appointment reminder card.

Handles recall appointments and assist manager with quality measure projects.

Perform time of service charge entry and resolve coding issues.  Checks encounter forms or other billing documentation for completeness and accuracy.

Resolve/correct patient registration and scheduling issues as defined by Revenue Cycle quality initiatives within the stated timeframes for the front end edits and rejections.

Encourage patients to complete the patient satisfaction survey per Faculty Practice Plan guidelines.

Perform "End of Day" and next day preparation activities per Faculty Practice Plan guidelines.

Perform other assigned duties.


QUALIFICATIONS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE: High School graduate or equivalent.  At least one year of clerical experience, preferably involving receptionist and scheduling duties in a medical office or clinical setting is required.  Typing/word processing skills and excellent customer service skills are required.  
  
Please be advised that some positions are subject to the residency requirements of the NJ First Act (N.J.S.A. 52:14-7, P.L. 2011, Chapter 70). Any person hired into identified positions shall either have their principal residence in New Jersey or they have one year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey. The law also provides that any person may petition a State committee for an exemption from the requirements based on critical need or hardship.

Rowan University values diversity and is committed to equal opportunity in employment.

All positions are contingent upon budget appropriations.

The Stratford, NJ Campus is a Tobacco-Free Workplace.

SALARY:

$17.23 per hour

Advertised: Eastern Daylight Time
Applications close:

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Position Location Closes
Senior Receptionist Scheduler - PER DIEM (Multiple locations) Washington Township, New Jersey

Rowan University is committed to assisting all members of the Rowan community in providing for their own safety and security. The Annual Security and Fire Safety Report is available on the Department of Public Safety website at: https://sites.rowan.edu/publicsafety/_docs/annual_security_report.pdf

If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the Department of Public Safety Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or 4506. The report contains information regarding campus security and personal safety including topics such as: crime prevention, public safety authority, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on campus. The report also contains information about fire statistics in Rowan University Residential Facilities and crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by federal law, Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or "Clery Act" and is provided by the Rowan University Department of Public Safety.

All positions are contingent upon budget appropriations.