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Rowan University is a Carnegie-classified R2 public institution serving more than 20,000 students through its main campus in Glassboro, N.J., 20 miles southeast of Philadelphia, its medical school campuses in Camden and Stratford, and five others. The University comprises seven academic colleges and six schools: the William G. Rohrer College of Business; the Henry M. Rowan College of Engineering; the Ric Edelman College of Communication & Creative Arts, the colleges of Education, Humanities & Social Sciences, Performing Arts, and Science & Mathematics; the Cooper Medical School of Rowan University; the School of Osteopathic Medicine; the Graduate School of Biomedical Sciences; the School of Nursing & Health Professions; and the School of Earth and Environment—with an Honors College that spans disciplines. Rowan is one of three universities in the nation to offer M.D. and D.O. degree programs. The institution is also home to the South Jersey Technology Park, Edelman Planetarium, Edelman Fossil Park & Museum, and Virtual Reality Center, among 23 research-based centers and institutes. Named one of the nation’s top 100 public universities by U.S. News & World Report, Rowan has been recognized as the fourth fastest-growing public research university for three consecutive years as reported by The Chronicle of Higher Education.

Rowan University celebrates diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes. Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX. Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities. To request reasonable accommodation, contact Christy Mroz, Administrative Assistant,, 856-256-5494. Rowan strongly encourages applicants from underrepresented groups to apply. 

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If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the Department of Public Safety Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or 4506. The report contains information regarding campus security and personal safety including topics such as: crime prevention, public safety authority, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on campus. The report also contains information about fire statistics in Rowan University Residential Facilities and crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by federal law, Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or "Clery Act" and is provided by the Rowan University Department of Public Safety.

Rowan University is subject to the residency requirements of the NJ First Act (N.J.S.A. 52:14-7, P.L. 2011, Chapter 70). Any person hired to a non-exempt position shall either have their principal residence in New Jersey or have one (1) year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey. Any person hired to an exempt position shall either have their principal residence in New Jersey, Delaware, Pennsylvania, or New York or have ninety (90) days from the date of employment to establish, then maintain, principal residence in the State of New Jersey, Delaware, Pennsylvania, or New York.


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Application Specialist (User Support Specialist III), Simulation Center (SOM Stratford)

Apply now Job no: 495846
Work type: Regular Full-Time
Location: Stratford, New Jersey
Categories: Professional

Rowan University School of Osteopathic Medicine

Job Description


Job Title:                             Application Specialist      

Department:                       Academic Affairs—Simulation Center

Facility:                               Rowan University School of Osteopathic Medicine

Reports To:                         Medical Director, Simulation Center

Approved By:                    

Approved Date:               


The Application Specialist will be responsible for supporting the technological needs of all events sponsored by the Simulation Center.  Oversight will include simulation-relevant software platforms, audiovisual recording and presentation equipment, computer systems, and applicable servers and networks, in addition to the interfacing of these individual technologies.  Responsibility will include events running both in-center and remotely.  While reporting to the Medical Director, this individual will interface closely with various equipment vendors and RowanSOM Technology divisions, including (but not limited to): Technology Services, Infrastructure Services, Information Security Office and Analytics, Systems & Applications to diagnose/address technical issues as they arise, and work to implement long-term solutions to prevent future technical issues. 


  • Provides simulation-relevant software platform support, including CAE LearningSpace and Laerdal LLEAP.  Involves event setup, case configuration, data management, and end-user support including faculty, staff, standardized patients, and students.
  • Provides audiovisual recording and presentation equipment support, including but not limited to cameras, speakers, microphones, display monitors, projectors, and conferencing equipment.  Involves equipment setup and end-user support.
  • Troubleshoots software and hardware equipment failures related to Simulation Center-sponsored events, including live activities and remote learning; serves as a liaison between RowanSOM IRT and technology suppliers to identify/repair issues and optimize event management. 
  • Supports Simulation Center standardized patient and simulation events as requested, including but not limited to operating audiovisual recording equipment and human patient simulator operation.
  • Under guidance of the Director, assists with extraction of event data and creation of reports. 
  • Under guidance of the Simulation Specialist, assists with human patient simulator repair and maintenance. 
  • Develops training materials for faculty, students, and staff regarding the responsible operation of simulation technologies.  Involves learning and adopting best practices in LearningSpace and promoting to faculty and staff.
  • Conducts regular maintenance of simulation technologies, including assuring all equipment is maintained in good working order and upgraded/updated/replaced as necessary.
  • Other duties as assigned.


  • Bachelor's Degree in Computer Science or related field.  1 to 3 years of experience in the use or support of desktop computing.  Relevant experience may be substituted for a college degree on a year for year basis.
  • 1+ years of experience working in medical simulation (preferred).
  • 1+ years of experience working in higher education or medical education (preferred).
  • 1+ years of experience working in a healthcare-related profession (preferred).


The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent technical skills with experience working with software applications relevant to simulation, digital/computer hardware equipment, and related multimedia (audio/visual) peripherals; ability to learn new software and hardware quickly and independently.
  • Comprehensive knowledge-set in the areas of software application support, networking, network security, server administration, and desktop support for effective communication with vendors and other RowanSOM Technology divisions.
  • Strong analytical and problem-solving skills.
  • Attention to detail and accuracy of work.
  • Effective oral and written communication.
  • Ability to create effective written documentation and training materials.
  • Physical demands will vary based on the simulation activity; must exhibit the sensory abilities to function in low-light/low-sound settings and have the mobility/strength to install/maintain/repair varied technologic equipment (i.e. computers, cameras, speakers, etc.).
  • Must be flexible to work other shifts as needed; occasional evening/weekend or early morning work may be required.


Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position. 


Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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Application Specialist (User Support Specialist III), Simulation Center (SOM Stratford) Stratford, New Jersey


Nondiscrimination at Rowan University: Pursuant to Title IX of the Education Amendments of 1972 and supporting regulations, Rowan does not discriminate on the basis of sex in the education programs or activities that it operates; this extends to admission and employment. Inquiries about the application of Title IX and its supporting regulations may be directed to the Assistant Secretary for Civil Rights, Office for Civil Rights, U.S. Department of Education or to the University’s Associate Vice President and Title IX Coordinator: Monise Princilus, Ed.S. , Associate Vice President and Title IX Coordinator, Division of Diversity, Equity and Inclusion, Office of Student Equity & Compliance, Rowan University, Savitz Hall, Suite 203, 201 Mullica Hill Rd, Glassboro, NJ 08028,, 856-256-5440 

For information on the Title IX Sexual Harassment/Sexual Assault policy and grievance procedures, please click here.