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A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. The University has earned national recognition for innovation, commitment to high-quality, affordable education, and developing public-private partnerships. A Carnegie-classified R2 (high research activity) institution, Rowan has been recognized as the fourth fastest-growing public research university, as reported by The Chronicle of Higher Education. For more information on Rowan University, click here

All positions are contingent upon budget appropriations. 

Please send any inquiries to employment@rowan.edu 

Technology Services Support Specialist (User Support Specialist 2) - Shreiber

Apply now Job no: 500010
Work type: Regular Full-Time
Location: Glassboro, New Jersey
Categories: Professional, School of Veterinary Medicine

Technology Services Support Specialist (User Support Specialist II)

 

Description:

Rowan University is seeking an experienced, adaptable Support Specialist to join our Technology Services  group located at the SHreiber School of Veterinary Medicine of Rowan university. In this position, the support specialist will be responsible for supporting faculty, staff and student computing and printing, including computer labs, specialty labs, staff and faculty offices, and Technology Enhanced Classrooms. 

Job Duties and Responsibilities:

  • Support and maintain all Rowan-owned technology including Technology Enhanced Classrooms, computer facilities, staff and faculty offices, and computer labs.  

  • Troubleshoot and repair Apple and Lenovo hardware issues, including warranty repairs.

  • Install and troubleshoot software on Rowan-owned computing devices.

  • Support end-users using varying operating systems including Windows and Macintosh.

  • Maintain user support tracking systems.

  • Maintain support and training materials.

  • Support and maintain Rowan computer lab and printing systems.

  • Work with faculty to design and implement lab software configurations including specialty lab images on an annual basis.

  • Provide high quality and professional customer-based service for all instructional, research and computing needs.

  • Other duties as assigned.

  • Occasional travel to other University campuses.

 

Qualifications:

Required:

  • Bachelor’s degree or 4 years equivalent work experience in a technical field with a focus on end user support. Professional experience may be substituted for education on a year-for-year basis.

  • Experience working collaboratively on projects with the ability to lead multiple projects.

  • Strong interpersonal and customer service skills.

  • Proficiency in diverse operating system computing environments.

  • Experience with printing technologies, support, and maintenance.

  • Valid Driver's License 

Preferred:

  • Experience working on Lenovo and Apple hardware

  • Excellent oral and written communication skills.

  • Strong organizational and problem-solving skills.

  • Ability to work independently and to solve problems with minimal supervision.

  • Experience working in educational or medical environments

  • Ability to stay current with rapidly changing technology.

 

What Rowan offers:

For a full list of benefits see go.rowan.edu/benefits.

 

About Rowan University

A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 23,000 students. With eight colleges and nine schools, Rowan focuses on practical research at the intersection of health care, engineering, science and business while ensuring excellence in undergraduate education. Rowan has earned national recognition for innovation, high-quality, affordable education and public-private partnerships. One of two public universities in the nation to offer M.D. and D.O. degree programs, Rowan is developing New Jersey’s first veterinary medical school.

 

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Technology Services Support Specialist (User Support Specialist 2) - Shreiber Glassboro, New Jersey

 

About Rowan University

A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. Rowan University is home to eight colleges and nine schools. For more information on these colleges, please click here.

Now celebrating its Centennial, Rowan focuses on practical research at the intersection of engineering, medicine, science, and business while ensuring excellence in undergraduate education. The University has earned national recognition for innovation, commitment to high-quality and affordable education, and developing public-private partnerships. A Carnegie-classified R2 (high research activity) institution, Rowan has been recognized as the fourth fastest-growing public research university, as reported by The Chronicle of Higher Education.

Non-Discrimation at Rowan University

Rowan University celebrates diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes. Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX. Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities.

To request reasonable accommodation, contact Christy Mroz, Administrative Assistant, OEE@rowan.edu, 856-256-5494. Rowan strongly encourages applicants from underrepresented groups to apply. 

Pursuant to Title IX of the Education Amendments of 1972 and supporting regulations, Rowan does not discriminate on the basis of sex in the education programs or activities that it operates; this extends to admission and employment. Inquiries about the application of Title IX and its supporting regulations may be directed to the Assistant Secretary for Civil Rights, Office for Civil Rights, U.S. Department of Education, or to the University’s Title IX Coordinator, Office of Student Equity & Compliance, Rowan University, Hawthorne Hall, Suite 312, 201 Mullica Hill Rd, Glassboro, NJ 08028, titleIXcoordinator@rowan.edu, 856-256-5440.

For information on the Title IX Sexual Harassment/Sexual Assault policy and grievance procedures, please click here. 

More Information

Residency Requirements

Rowan University is subject to the residency requirements of the NJ First Act (N.J.S.A. 52:14-7, P.L. 2011, Chapter 70). Any person hired to a non-exempt position shall either have their principal residence in New Jersey or have one (1) year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey. Any person hired to an exempt position shall either have their principal residence in New Jersey, Delaware, Pennsylvania, or New York or have ninety (90) days from the date of employment to establish, then maintain, principal residence in the State of New Jersey, Delaware, Pennsylvania, or New York.

Annual Security and Fire Safety Report

Rowan University is committed to assisting all members of the Rowan community in providing for their own safety and security. The Annual Security and Fire Safety Report is available on the Department of Public Safety website at: https://sites.rowan.edu/publicsafety/_docs/annual_security_report.pdf

If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the Department of Public Safety Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or 4506.

The report contains information regarding campus security and personal safety including topics such as: crime prevention, public safety authority, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on campus. The report also contains information about fire statistics in Rowan University Residential Facilities and crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by federal law, Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or "Clery Act" and is provided by the Rowan University Department of Public Safety.