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A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. The University has earned national recognition for innovation, commitment to high-quality, affordable education, and developing public-private partnerships. A Carnegie-classified R2 (high research activity) institution, Rowan has been recognized as the third fastest-growing public research university, as reported by The Chronicle of Higher Education. For more information on Rowan University, click here

All positions are contingent upon budget appropriations. 

Please send any inquiries to employment@rowan.edu 

Director for Online Instructor Success, Rowan Online - Rowan University

Apply now Job no: 500207
Work type: Regular Full-Time
Location: Glassboro, New Jersey
Categories: Managerial, Professional

Director for Online Instructor Success 

Department: Rowan Online Operations

Division: Rowan Online

Reports to: Associate Vice President of Rowan Online Operations

 

Summary: Under the general supervision of the Associate Vice President of Rowan Online Operations, the Director for Online Instructor Success leads operations and support for instructor recruiting, hiring, onboarding, assessment, and course evaluations for Rowan Online instructor pool in compliance with all mandated policies and regulations and adherence to all University-wide policies. The director will create a supportive environment to improve instructional practices and student success. This position will also work closely with different entities such as the Provost Office, academic colleges and departments, Human Resources, Registrar’s Office, Online Learning, and Course Operations, as well as other associated offices, as it relates to course staffing and management.

 

Description:

Primary Responsibilities

Operations

  1. Manages and evaluates the office's day-to-day operations, optimizing efficiency.

  2. Supervises subordinate staff and provides performance evaluations.

  3. Ensures that all facets of Rowan Online Instructor Operations are compliant with applicable state and federal laws.

  4. Creates, reviews, and processes instructor recruitment and hiring for Rowan Online in appropriate university systems.

  5. Collaborates with Course Operations team to ensure seamless assignment of instructors to courses.

  6. Works with offices including, but not limited to, Provost Office, academic colleges and departments, Human Resources, Registrar’s Office, Online Learning, and Course Operations to create processes that result in more efficient and accurate management and results. 

  7. Coordinates with staff to investigate and resolve reported incidents of system errors pertaining to an instructor’s ability to access and utilize university systems.

  8. Oversees instructor orientation for Rowan Online including, but not limited to, hiring process, instructor responsibilities after hire, resources available to better support students, etc.

  9. Responds to instructor inquiries (as load requires) related to course schedule administration (such as assignments, hiring process, and all necessary hiring logistics).

  10. Guides Rowan Online instructors through all onboarding steps from hiring through to the first day of class.

  11. Supervises the FLAC faculty contracting system for Rowan Online to ensure accuracy.

  12. Manages communication between offices involved in instructor hiring for Rowan Online.

 

Assessment and Support

  1. Continuously reviews best practices and present process improvements and efficiencies to leadership for approvals. Assess, on a regular basis, whether improvements are effective and report findings to leadership.

  2. Creates opportunities for collaboration and connection to advance student success.

  3. Provide clear and accessible information about resources and policies.

  4. Facilitates the generation of requested instructor-related statistical data, including instructor schedules, instructor onboarding benchmarks, etc.

  5. Regularly evaluates the effectiveness and impact of Rowan Online courses to identify and prioritize improvements needed to the infrastructure; refine the implementation of Rowan Online courses; and optimize the external validation and reporting of learning.

 

  • Other duties as assigned by the Associate Vice President of Rowan Online Operations.




Qualifications:

Required

  • Graduation from an accredited college with a bachelor’s degree.

  • Three (3) years of professional experience effectively overseeing projects and analyzing administrative practices, and operations to meeting organizational visions/goals.

  • Competency to evaluate department performance, develop methods for improvement, and meet established objectives.

  • Ability to establish and maintain strong working relationships with stakeholders. 

  • Ability to supervise the preparation of clear and accurate reports containing findings, conclusions, and recommendations.

  • Strong critical thinking and creative problem-solving skills.

  • Ability to successfully prioritize and facilitate several projects and deadlines independently.

  • Excellent technical writing and verbal communication skills, and the ability to present to diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities.

 

Desired Knowledge of

  • managerial best practices as it relates to higher education.

  • higher education class scheduling practices and procedures.

  • best practices in the online educational environment. 

  • Ellucian Banner.

  • Microsoft Office suite of applications.

  • Canvas LMS.

 

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Applications close: Eastern Standard Time

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Director for Online Instructor Success, Rowan Online - Rowan University Glassboro, New Jersey

 

About Rowan University

A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. Rowan University is home to eight colleges and nine schools. For more information on these colleges, please click here.

Now celebrating its Centennial, Rowan focuses on practical research at the intersection of engineering, medicine, science, and business while ensuring excellence in undergraduate education. The University has earned national recognition for innovation, commitment to high-quality and affordable education, and developing public-private partnerships. A Carnegie-classified R2 (high research activity) institution, Rowan has been recognized as the fourth fastest-growing public research university, as reported by The Chronicle of Higher Education.

Non-Discrimation at Rowan University

Rowan University celebrates diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes. Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX. Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities.

To request reasonable accommodation, contact Christy Mroz, Administrative Assistant, OEE@rowan.edu, 856-256-5494. Rowan strongly encourages applicants from underrepresented groups to apply. 

Pursuant to Title IX of the Education Amendments of 1972 and supporting regulations, Rowan does not discriminate on the basis of sex in the education programs or activities that it operates; this extends to admission and employment. Inquiries about the application of Title IX and its supporting regulations may be directed to the Assistant Secretary for Civil Rights, Office for Civil Rights, U.S. Department of Education, or to the University’s Title IX Coordinator, Office of Student Equity & Compliance, Rowan University, Hawthorne Hall, Suite 312, 201 Mullica Hill Rd, Glassboro, NJ 08028, titleIXcoordinator@rowan.edu, 856-256-5440.

For information on the Title IX Sexual Harassment/Sexual Assault policy and grievance procedures, please click here. 

More Information

Residency Requirements

Rowan University is subject to the residency requirements of the NJ First Act (N.J.S.A. 52:14-7, P.L. 2011, Chapter 70). Any person hired to a non-exempt position shall either have their principal residence in New Jersey or have one (1) year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey. Any person hired to an exempt position shall either have their principal residence in New Jersey, Delaware, Pennsylvania, or New York or have ninety (90) days from the date of employment to establish, then maintain, principal residence in the State of New Jersey, Delaware, Pennsylvania, or New York.

Annual Security and Fire Safety Report

Rowan University is committed to assisting all members of the Rowan community in providing for their own safety and security. The Annual Security and Fire Safety Report is available on the Department of Public Safety website at: https://sites.rowan.edu/publicsafety/_docs/annual_security_report.pdf

If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the Department of Public Safety Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or 4506.

The report contains information regarding campus security and personal safety including topics such as: crime prevention, public safety authority, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on campus. The report also contains information about fire statistics in Rowan University Residential Facilities and crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by federal law, Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or "Clery Act" and is provided by the Rowan University Department of Public Safety.