INTERNAL APPLICANTS ONLY

SUMMARY:  Supports the Virtua Rowan School of Osteopathic Medicine, Department of Family Medicine’s quality goals:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The role of Lead Population Health Medical Technician performs patient outreach via MyChart, phone and mail to gather information and test results for various medical screenings.
  • Contributes to the achievement of excellence in health care to fulfill the mission of the Department.
  • Exhibits strong customer service skills in daily interaction with the public, patients, staff and physicians in the performance of job duties
  • Obtains copies of records from outside medical providers via fax request or physician portal access.
  • Ensures medical documentation is properly indexed into patient charts to close gaps in care.
  • Maintains updated spreadsheets of open gaps for 5 office locations.
  • Directs work study and work assistant personnel in assisting with gap closure.
  • Meet with residents on their Population Health rotation to review the work of the quality team and how the resident can assist these efforts in their practice.
  • Attend VMG quality meetings for information regarding specific areas to focus on each quarter.
  • Contribute to bi-monthly Family medicine quality meetings to discuss progress and barriers.
  • Create calling scripts for self and student use.
  • Create orders in Epic system to be given to patients.
  • Maintain contact with the student run cancer screening project, supplying patient information and sending out orders.
  • Provide gap lists to offices if needed.
  • Reports any needed supplies to appropriate person.
  • Liaise with VMG quality team members for gap closure questions.
  • Upload PDF files to Insurance portals for Quality initiative programs, i.e. Optum.
  • Provide patient education regarding self-management
  • Serves as a primary resource to clinical staff to establish quality goals using reports.
  • Participates in department's Performance Improvement activities.
  • May assist in supporting clinical operations with Family Medicine and Employee-Student Health based on needs of the department.
  • Performs other various duties and assignments as assigned.
• Understands and adheres to legacy Rowan SOM compliance standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.

QUALIFICATIONS:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: 

• Graduation from an accredited program in Medical Assisting with a current certificate.
• At least one (1) year of experience in a medical office setting, preferably in a medical office or clinic setting required.
• A good working knowledge of computers is required, to include creating and uploading PDF files, etc.
• The ability to work independently, excellent communication skills, organizational skills, and flexibility is required.

PHYSICAL DEMANDS: 

Must be able to stand and sit for long periods of time.  Must be able to communicate very well with patients via telephone.