Candidates will support the daily operations of Rowan University Testing Services by serving as the primary point of contact for students, faculty, and parents. This position focuses on delivering high-quality customer service, providing administrative support, and coordinating testing appointments.

Position Summary:

This is a part-time position, not to exceed 944 hours per year, with a regular schedule during morning and weekday hours, and occasional evening or weekend assignments with advance notice. The position reports to the Assistant Director of Testing Services.

Position Duties and Responsibilities:

· Serve as the initial point of contact for students, faculty, and parents, providing accurate information and courteous assistance in person, by phone, email, and through service ticketing platforms (ServiceNow).

· Respond to general inquiries regarding testing policies, procedures, and scheduling.

· Support proctors and Testing Services staff by facilitating communication during testing sessions and escalating issues as appropriate to the Assistant Director.

· Assist in the organization, scanning, and secure distribution of confidential testing materials, including emailing completed exams to faculty in accordance with established procedures.

· Pre-check students in for testing appointments, verifying identification and other required information to ensure proper intake procedures.

· Assist in the scheduling and confirmation of testing appointments using multiple computer-based platforms.

· Monitor shared inboxes and service ticket systems to ensure timely and accurate responses to inquiries.

· Maintain accurate records and filing systems in compliance with FERPA regulations and institutional policies.

· Operate standard office equipment such as computers, scanners, printers, and copiers to support daily front office functions.

· Maintain an organized, clean, and professional office environment.

· Participate in required training sessions and professional development opportunities as directed.

· Perform other related duties as assigned by the Assistant Director.

Required Knowledge, Skills, and Abilities:

· Excellent organizational and time management skills.

· Strong customer service orientation with the ability to communicate effectively and professionally with diverse populations, including students, faculty, staff, and parents.

· Proficiency with standard office equipment and the ability to learn and navigate multiple software platforms.

· Strong attention to detail and the ability to maintain confidentiality in accordance with FERPA and institutional policies.

· Ability to follow written and oral instructions, work independently, and prioritize tasks in a dynamic environment.

· Good command of written English and basic mathematical skills.

· Ability to work evening and Saturday hours with advance notice.

Preferred Qualifications:

· Experience in an educational, customer service, or administrative support setting.

· Knowledge of standardized testing procedures and environments (e.g., CLEP, Accuplacer, HSRT) and accommodated testing processes.

· Proficiency with scheduling systems and testing platforms.

· Experience working with confidential records and information.

Rate: $20 per hour

Hours: 

• This temporary, part-time position is assigned no more than twenty-five (25) hours per week and is not to exceed 944 hours per fiscal year. Work is contracted annually to coincide with the fiscal year and is contingent upon budget appropriations.

Notes:

• Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.
• Only completed online applications submitted on or before the posted deadline will be considered.