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A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to nearly 25,000 students. The fastest-growing public research institution in the Northeast and among the country’s top 10 fastest-growing, Rowan offers a thriving multidisciplinary environment with a strong emphasis on practical research in health care, engineering, science and business, while ensuring excellence in undergraduate education. Nationally recognized for innovation, high-quality, affordable education and public-private partnerships, Rowan is one of two universities in the U.S. to offer M.D., D.O. and D.V.M. degree programs.

For more information on Rowan University, click here.

All positions are contingent upon budget appropriations. 

Rowan Employee Benefits

Rowan University offers a comprehensive benefits package to its staff and faculty members* including health, prescription, and dental coverage, vision reimbursement, a variety of investment options including mandatory pension programs and voluntary retirement savings opportunities, tuition benefits and scholarships, and paid time off. For more information on available benefits at Rowan, please visit the Benefits website. Benefits available to employees of the Rowan-Virtua School of Osteopathic Medicine can be viewed here.

*Available benefits are dependent upon employee class and union affiliation.

Director of Online Faculty Success and Course Operations

Apply now Job no: 501381
Work type: Regular Full-Time
Location: Glassboro, New Jersey
Categories: Managerial

Director of Online Faculty Success and Course Operations

Schedule

Monday-Friday 8:00am-4:00pm

Work Environment

This position is based at Rowan Online’s dynamic and interactive team hub, located in downtown Glassboro, NJ. Employees thrive in our contemporary collaborative workspace, intentionally designed to facilitate meaningful connections and innovative thinking. In addition to the synergistic work environment, this role is eligible to participate in Rowan's Flexible Work Arrangement (hybrid work) policy. To ensure exceptional support for our online learners, in-office and remote days follow a consistent pattern, with regular adjustments for strategic meetings and special events. This student-centered role occasionally requires evening and weekend hours, along with occasional local travel to provide diverse engagement opportunities with Rowan Online’s learning community.

What is the opportunity?

Rowan Online is dedicated to expanding access, empowering students, and elevating the impact of high-quality digital education. We are seeking a strategic and student-centered leader to serve as the Director of Online Faculty Success and Course Operations. In close collaboration with the Academic Affairs Office and academic departments, this role supports and coordinates online course scheduling, staffing, and faculty support for online programs. The Director ensures students have access to the courses they need to progress toward graduation while fostering strong partnerships between Rowan Online and the academic enterprise. This position leads, manages, and evaluates a team responsible for supporting academic departments through faculty recruitment coordination, onboarding, training, and operational support of online courses, ensuring high performance and alignment with institutional goals.

What is in it for you?

You will have the opportunity to make a meaningful impact on student access and persistence within a growing online division of Rowan University. This role offers the opportunity to lead and develop a high-impact team while shaping operational strategy within a growing online division and the ability to shape the online student experience through thoughtful planning and partnership. Eligible employees receive comprehensive NJ State health, dental, and retirement benefits; generous accrued time off and paid holidays; and tuition reimbursement for employees, spouses, and dependents to attend Rowan University, Glassboro (undergraduate degrees only for spouses and dependents).

What will you be doing?

Student-Centered Scheduling

  • Develop and implement division-wide scheduling practices that prioritize student access and timely progression.

  • Oversee operations and coordination of master online course schedules in partnership with academic departments, Academic Affairs, and advising teams.

  • Address operational challenges such as course cancellations, low-enrolled sections, and faculty staffing gaps in collaboration with academic leadership.

  • Work collaboratively with advisors and academic departments to remove barriers to registration and promote accessible scheduling pathways.

Faculty Recruitment & Support

  • Lead coordination and operations of the online faculty pool, including recruitment processes, onboarding, and training in close partnership with academic departments..

  • Coordinate efforts to support academic departments in meeting staffing needs aligned with student scheduling demands.

  • Provide operational support to academic departments for recruitment, hiring coordination, and contracting processes in partnership with Academic Affairs and in accordance with university policies.

  • Design and deliver faculty orientation and ongoing professional development opportunities in collaboration with academic partners.

  • Partner with HR, the Registrar, Academic Affairs, and Online Operations teams to ensure efficient processes and timely resolution of issues.

Operational Leadership

  • Lead and evaluate day-to-day operations of online courses and the performance of the operations team, with a focus on efficiency and positive student outcomes.

  • Set clear timelines, goals, and benchmarks for staffing and scheduling.

  • Represent Rowan Online in collaboration with university academic leadership to align scheduling with institutional priorities.

  • Introduce innovative solutions to improve course scheduling, faculty support, and student success.

  • Support team professional growth in online education and course operations best practices.

  • Directly supervise, manage, and evaluate operations staff, including setting performance expectations, conducting regular performance reviews, coaching for development, and addressing personnel matters in alignment with university policies.

Data-Driven Improvement & Assessment

  • Lead day-to-day operations of online course scheduling and faculty coordination with a focus on service, efficiency, and student access.

  • Establish clear timelines and operational goals for staffing and scheduling cycles.

  • Represent Rowan Online in collaborative discussions with Academic Affairs and university academic leadership to align course planning with institutional priorities.

  • Introduce process improvements to enhance course scheduling, faculty support, and cross-departmental coordination.

  • Support team professional growth in online education and course operations best practices.

What do we require from you?

  • Bachelor’s degree from an accredited institution.

  • Four (4) years of professional experience managing projects, administrative operations, or scheduling in higher education.

  • Demonstrated supervisory experience, including direct staff management, performance evaluations, coaching, and personnel actions.

  • Knowledge of higher education scheduling policies and practices.

  • Proven ability to build collaborative relationships with faculty, staff, and stakeholders.

  • Ability to apply scheduling data to support student success.

  • Strong communication skills and experience working with diverse student populations.

  • Team-oriented leadership style.

  • Successfully complete criminal clearance as required.

Preferred:

  • Master’s degree in Education, Higher Education Administration, Instructional Design, or related field.

  • Experience managing online course operations, guided pathways, or centrally supported online programs.

  • Familiarity with LMS and scheduling software.

  • Experience using data analytics to optimize staffing and improve student outcomes.

  • Experience leading professional development programs for faculty.

  • Knowledge of equity-minded practices in course scheduling and faculty support.

  • Strong project management skills and ability to lead cross-functional initiatives.

Want to join?

If you are passionate about supporting faculty, shaping online education, and contributing to student success, we want to hear from you!

Salary and Benefits: 

In compliance with The State of New Jersey's Pay Transparency Act, the annual base salary range for this position is Managerial ($100,000.00 - $115,000.00), with placement within the range determined by candidate's qualifications, professional experience, internal equity, and other factors. The university may consider compensation above this range based on verified experience, specialized skills, or other job-related factors consistent with pay-equity guidelines.

For internal applicants, salary is determined per the Pay Adjustment formula (NJAC 4A:3-4.9 & 4.10)

For eligible employees, benefits include: comprehensive NJ State health, dental and retirement benefits, extensive accrued time off/paid holidays, and tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents).

For more detailed information, please visit: https://sites.rowan.edu/hr/benefits/

Notes:

Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.

Only completed online applications submitted on or before the posted deadline will be considered.

Equal Employment Opportunity Statement: 

Rowan University  is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Rowan University prohibits unlawful discrimination based on race, color, creed, gender, gender identity, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful and prohibited by Rowan University. It is also our policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

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Director of Online Faculty Success and Course Operations Glassboro, New Jersey

 

More Information

Residency Requirements

Rowan University is subject to the residency requirements of the NJ First Act (N.J.S.A. 52:14-7, P.L. 2011, Chapter 70). Any person hired to a non-exempt position shall either have their principal residence in New Jersey or have one (1) year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey. Any person hired to an exempt position shall either have their principal residence in New Jersey, Delaware, Pennsylvania, or New York or have ninety (90) days from the date of employment to establish, then maintain, principal residence in the State of New Jersey, Delaware, Pennsylvania, or New York.

Note on STEM-OPT Employment
Please note that STEM OPT employment is not permitted at Rowan University. To be eligible for a STEM OPT extension, the student's employer must be registered in E-Verify and must use the system to verify all new employees. While Rowan University is registered in the E-Verify system, the University does not use the system to verify all new employees, only those that are working on a Federal Contract. This means that Rowan does not permit individuals to work at the University using a STEM OPT Employment Authorization Document as proof of US Work Authorization.
Non-Discrimation at Rowan University

Rowan University is committed to creating a welcoming environment for all employees. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes. Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX. Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities.

To request reasonable accommodation, contact Christy Mroz, Administrative Assistant, OEE@rowan.edu, 856-256-5494. Rowan strongly encourages applicants from underrepresented groups to apply. 

Pursuant to Title IX of the Education Amendments of 1972 and supporting regulations, Rowan does not discriminate on the basis of sex in the education programs or activities that it operates; this extends to admission and employment. Inquiries about the application of Title IX and its supporting regulations may be directed to the Assistant Secretary for Civil Rights, Office for Civil Rights, U.S. Department of Education, or to the University’s Title IX Coordinator, Office of Student Equity & Compliance, Rowan University, Hawthorne Hall, Suite 312, 201 Mullica Hill Rd, Glassboro, NJ 08028, titleIXcoordinator@rowan.edu, 856-256-5440.

For information on the Title IX Sexual Harassment/Sexual Assault policy and grievance procedures, please click here. 

Annual Security and Fire Safety Report

Rowan is committed in assisting all members of our University community in providing for their safety and security.

The Annual Security and Fire Safety Report is available on the Rowan University Police Department (RUPD), Clery Act webpage here. 

The report contains information regarding campus security and personal safety including topics such as crime prevention, RUPD authority/jurisdiction, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on all our campuses. The report also contains information about fire statistics in Rowan University on-campus student housing facilities and crime statistics for the three previous calendar years, including reported crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by federal law, Jeanne Clery Campus Safety Act or the "Clery Act" and is provided by the Rowan University Police Department.

 If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the RUPD Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or email: cleryact@rowan.edu.