ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned in response to emerging and changing departmental needs.

Clinical Operations

• Provides leadership and oversight of departmental clinical operations to ensure efficient, high-quality service delivery and achievement of organizational goals.
• Develops, standardizes, and monitors operational processes, workflows, and performance metrics; identifies opportunities for improvement and implements corrective actions as needed.
• Collaborates with clinical and administrative leadership to optimize patient access, scheduling, referral management, provider productivity, and overall practice performance.
• Oversees the integrity and effectiveness of clinical information systems, electronic medical records, billing systems, and related operational technologies, partnering with appropriate stakeholders to resolve issues.
• Leads quality improvement initiatives and supports departmental compliance with regulatory, accreditation, and organizational standards.
• Collaborates with departmental leadership and external partners to support clinical network development, care coordination, and practice growth initiatives.

Financial Management

• Participates in the development, implementation, monitoring, and management of departmental budgets in collaboration with department leadership and institutional finance teams.
• Monitors financial performance, identifies variances, and recommends corrective actions to support fiscal responsibility and long-term sustainability.
• Oversees the administration and stewardship of departmental funding sources, including clinical revenue, academic budgets, grants, contracts, and discretionary funds, as applicable.
• Serves as a liaison with finance, accounting, compliance, legal, and other centralized administrative offices regarding departmental financial matters.
• Develops and analyzes financial reports, forecasts, and business plans to support strategic planning and operational decision-making.

Strategic Planning and Business Development

• Collaborates with departmental leadership to develop and implement strategic initiatives that advance the department's clinical, educational, and research missions while monitoring industry trends, regulatory changes, and market conditions that may impact departmental objectives.
• Identifies opportunities for growth, operational enhancement, program development, and service expansion.
• Assists in the development, negotiation, implementation, renewal, and management of contracts, affiliations, and service agreements in partnership with institutional stakeholders.
• Participates in business planning, feasibility assessments, and implementation of new initiatives and services.

Human Resources Management

• Supports departmental leadership in faculty and staff recruitment, hiring, onboarding, retention, and succession planning activities.
• Supervises administrative staff and may oversee managers and coordinators responsible for departmental operations.
• Develops position descriptions, conducts performance evaluations, and recommends personnel actions consistent with institutional policies.
• Coordinates credentialing, licensure, certifications, malpractice coverage, and clinical privileges, as applicable.
• Oversees workforce planning, scheduling, timekeeping, and staffing models to support departmental needs and operational efficiency.
• Fosters a positive, collaborative, and accountable work environment aligned with institutional values while supporting employee development and professional growth.

Compliance, Policies, and Department Administration

• Ensures departmental compliance with applicable federal, state, accreditation, healthcare, and university regulations, policies, and standards.
• Develops, implements, reviews, and monitors departmental policies, procedures, and internal controls.
• Represents the department on institutional committees, task forces, and project teams as assigned.
• Coordinates departmental planning activities, communications, reporting requirements, and administrative operations.
• Supports faculty development, staff education, onboarding, and ongoing training initiatives.
• Performs other related duties as assigned.

 QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in Business Administration, Healthcare Administration, Finance, Public Administration, or a related field required.
• Minimum of five (5) years of progressive leadership experience in healthcare administration, clinical operations, academic medicine, higher education, or a related healthcare environment.
• Equivalent combinations of education and directly related experience may be considered.
• Master's degree in Business Administration (MBA), Healthcare Administration (MHA), Public Administration (MPA), or related field preferred.
• Experience supporting clinical operations, physician practices, academic departments, or healthcare service lines preferred.
• Familiarity with healthcare operations, budgeting, compliance requirements, electronic medical records, revenue cycle processes, and performance improvement methodologies preferred.
• Demonstrated leadership, organizational, analytical, project management, and communication skills required.
• Ability to build collaborative relationships across multidisciplinary teams and effectively manage multiple priorities in a complex environment.

SALARY INFORMATION

In compliance with The State of New Jersey's Pay Transparency Act, the annual base salary range for this position is $130,000 to $135,000.00, with placement within the range determined by candidate's qualifications, professional experience, internal equity, and other factors.

 BENEFIT INFORMATION

For eligible employees, benefits include: comprehensive NJ State health, dental and retirement benefits, extensive accrued time off/paid holidays, and tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents).” 

NOTES:

• Only completed online applications submitted by the deadline will be considered.
• Candidates must be legally authorized to work in the U.S.; Rowan University does not sponsor visas for this position.