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Rowan University is a Carnegie-classified Doctoral University (Moderate Research Activity) with approximately 19,000 students. Its main campus is located in Glassboro, N.J., 20 miles southeast of Philadelphia, with additional campuses in Camden and Stratford. The University comprises seven academic colleges and five schools—the William G. Rohrer College of Business; the Henry M. Rowan College of Engineering; the Colleges of Communication and Creative Arts, Education, Humanities and Social Sciences, Performing Arts, and Science and Mathematics; the Cooper Medical School of Rowan University; the Rowan University School of Osteopathic Medicine; the Graduate School of Biomedical Sciences; the School of Health Professions; and the School of Earth and Environment—with an Honors College that spans across disciplines. Rowan is one of two public universities in the country to offer M.D. and D.O. medical degree programs. The institution is also home to the South Jersey Technology Park, which fosters the translation of applied research into commercial products and processes. Rowan has been recognized as one of the top 90 public research universities and the 7th fastest growing research institution in the nation.

Rowan University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. For the complete Rowan University non-discrimination and affirmative action policy see:


Lead Certified Medical Assistant

Apply now Job no: 494440
Work type: Regular full time
Location: Stratford, New Jersey
Categories: Clinical


Assists with management of, and directly performs clinical and clerical activities related to patient access, scheduling, registration, reception, payment and clinical care.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Contributes to the achievement of excellence in health care delivery to fulfill the mission of the Department.
  • Demonstrates strong customer service skills in daily interaction with the public, patients, health care facilities/systems, staff and physicians in the performance of all duties.
  • Assists in oversight of and performs activities related to pre-registration, registration, check in, check out and scheduling.
  • Assists in oversight of, and performs activities related to answering and responding to phone calls and messages.
  • Oversees pre-visit activities in accordance with established workflows to insure completion of essential tasks and data collection prior to the visit, and to maximize the patient experience and efficient delivery of comprehensive care during the visit.
  • Delivers patient care in accordance with Departmental and Rowan Medicine’s standards, policies and procedures, performing duties of a certified medical assistant.
  • Provides patient education regarding self-management and assists with the development and maintenance of educational resources for patients.
  • Oversees completion of clinical and clerical tasks required to meet quality metrics for CQR, ACO, HEDIS, payers and others as requested.  Collects data and documentation, and performs data entry.
  • Participates in Department’s performance improvement activities.
  • Serves as a resource to clinical and clerical staff in matters related to pre-visit/pre-registration activities, registration, scheduling, payments, deposits, clinical programs, EMR utilization, HIPAA, patient inquiries, record requests, quality metrics and clinical issues.  Responds to external inquiries regarding same.
  • Participates in patient care by coordinating and communicating all information pertinent to the patient's status to the appropriate parties and coordinating or executing on a response until follow up activities have been completed. 
  • Coordinates and responds to patient and physician requests for forms and/or correspondence.
  • Assists with managing workflows related to various aspects of patient care including but not limited to: pre-authorizations, referrals to specialists, ancillary testing, ER visits, and hospitalizations, home health certifications, prescriptions.
  • Serves as a super user for Centricity (IDX and EMR).
  • Serves as a staff trainer.
  • Serve as liaison between consulting physicians, hospitals, ER, nursing facilities  and other frequently used healthcare resources and the patient and and/or family.
  • Is versed in emergency procedures and initiates protocols as needed.
  • Assists with maintenance and availability of supplies and equipment and insures orderliness of the clinical office.
  • Performs other duties as assigned.

Understands and adheres to legacy Rowan SOM compliance standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


Ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of the position. Completion of an accredited program in medical assisting with a current certification. Applicants must be able to take temperatures, pulse, blood pressures, give injections, perform EKG’s  and perform other simple procedures where indicated. Minimum of two years of experience as a CMA in a primary care practice performing clinical and clerical tasks is required.   Knowledge of examinations, diagnostic and treatment procedures, equipment and instruments and front desk procedures/workflows. Prior experience in a lead capacity in a physician office is preferred.  Proficient in clinical quality assurance, ability to use good judgment, employ critical thinking skills, and the ability to identify and resolve problems. Experience with Centricity Business and EMR preferred.  Ability to interpret, adapt and apply guidelines and protocols. Must be able to drive to satellite offices.



Min $ 20.00
Mid $ 20.53
Max $21.14

Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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Lead Certified Medical Assistant Stratford, New Jersey

Rowan University is committed to assisting all members of the Rowan community in providing for their own safety and security. The Annual Security and Fire Safety Report is available on the Department of Public Safety website at:

If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the Department of Public Safety Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or 4506. The report contains information regarding campus security and personal safety including topics such as: crime prevention, public safety authority, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on campus. The report also contains information about fire statistics in Rowan University Residential Facilities and crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by federal law, Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or "Clery Act" and is provided by the Rowan University Department of Public Safety.

All positions are contingent upon budget appropriations.