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Rowan University is a Carnegie-classified Doctoral University (Moderate Research Activity) with approximately 19,000 students. Its main campus is located in Glassboro, N.J., 20 miles southeast of Philadelphia, with additional campuses in Camden and Stratford. The University comprises seven academic colleges and five schools—the William G. Rohrer College of Business; the Henry M. Rowan College of Engineering; the Ric Edelman College of Communication & Creative Arts, the Colleges of Education, Humanities and Social Sciences, Performing Arts, and Science and Mathematics; the Cooper Medical School of Rowan University; the Rowan University School of Osteopathic Medicine; the Graduate School of Biomedical Sciences; the School of Health Professions; and the School of Earth and Environment—with an Honors College that spans across disciplines. Rowan is one of two public universities in the country to offer M.D. and D.O. medical degree programs. The institution is also home to the South Jersey Technology Park, which fosters the translation of applied research into commercial products and processes. Rowan has been recognized as one of the top 90 public research universities and the 7th fastest growing research institution in the nation.

Rowan University celebrates diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes. Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX. Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities. To request reasonable accommodation, contact Christy Mroz, Administrative Assistant, OEE@rowan.edu, 856-256-5494. Rowan strongly encourages applicants from underrepresented groups to apply. 

Rowan University is committed to assisting all members of the Rowan community in providing for their own safety and security. The Annual Security and Fire Safety Report is available on the Department of Public Safety website at: https://sites.rowan.edu/publicsafety/_docs/annual_security_report.pdf

If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the Department of Public Safety Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or 4506. The report contains information regarding campus security and personal safety including topics such as: crime prevention, public safety authority, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on campus. The report also contains information about fire statistics in Rowan University Residential Facilities and crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by federal law, Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or "Clery Act" and is provided by the Rowan University Department of Public Safety.

 

All positions are contingent upon budget appropriations. 

Please send inquiries to employment@rowan.edu

 

Clinical Services Representative II (SOM Stratford)

Apply now Job no: 495099
Work type: Regular Full-Time
Location: Stratford, New Jersey
Categories: Administrative - Clerical, Clinical

Summary: Performs a variety of patient registration, billing and collection duties in support of clinic operations. Knowledge of Healthcare Insurances required at times schedules appointments, responds to routine inquiries regarding a number of operating and billing issues and performs routine updating of insurance tasks.

Essential Duties and Responsibilities include the following:

Obtains accurate and complete registration of all patients for services by utilizing electronic payer access, contacting patients by telephone, or email to collect demographic and insurance data. Documents information in the automated registration system.  Works collaboratively with Departments.

Reschedules patient appointments in IDX if directed by the department. Reviews and ensures the accuracy of patient information.

Retrieves referrals and identifies referrals and eligibility of patients.

Faxes outgoing documents and retrieves incoming documents for billing and clinical departments.

Responsible for understanding details of fee for Services and Managed Care Insurance requirements.

Responsible for providing customer service in conjunction with patients, employees, and third party carriers.

Confirms eligibility of patients through NaviNet and other sources available. If necessary, calls insurance to confirm eligibility.

Responsible for confirming patient appointments based on IDX Patient Scheduling reports as identified by the clinical departments.

Uses professional, efficient and effective communication skills with patients, families, medical/dental staff, other departments, and the public.

Refers patients and/or family to appropriate areas (i.e. financial counseling, social services, clinical services) when necessary.

Performs receptionist functions by answering the telephone using proper telephone answering techniques, receiving patients, and providing directions.

Performs within specified standards for productivity, accuracy and attendance.

Maintains a standardized work station and reference manuals to not only promote efficiency with patients, but also to promote effective patient relations.

Routinely uses customer service oriented judgement in dealing with the public.

Keeps all patient information confidential and protected in a responsible and professional manner at all times.

Understand and adheres to University compliance standards as they appear in Corporate Compliance Policy, Code of Conduct and Conflict of Interest policy.

Performs other duties as assigned.

Qualifications to perform this job successful: an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Two years of progressively responsible clerical experience required, preferably in a physician’s office or other medical setting. Prior experience accessing and retrieving information from a computer database required. Familiarity with billing and collections software preferred. Prior experience in billing and collections or other business oriented processes preferred. Familiarity with medical terminology desirable. Ability to understand and follow oral and written instructions required. Strong oral and written communications skills required. Ability to work in a stressful environment while maintaining a professional demeanor and customer service orientation required. Experience with IDXtend preferred.

Note:   Only completed, online applications submitted on or before the deadline will be considered.

Salary:   Minimum is $20.21/hour

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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Position Location Closes
Clinical Services Representative II (SOM Stratford) Stratford, New Jersey

 

Nondiscrimination at Rowan University: Pursuant to Title IX of the Education Amendments of 1972 and supporting regulations, Rowan does not discriminate on the basis of sex in the education programs or activities that it operates; this extends to admission and employment. Inquiries about the application of Title IX and its supporting regulations may be directed to the Assistant Secretary for Civil Rights, Office for Civil Rights, U.S. Department of Education or to the University’s Associate Vice President and Title IX Coordinator: Monise Princilus, Ed.S. , Associate Vice President and Title IX Coordinator, Division of Diversity, Equity and Inclusion, Office of Student Equity & Compliance, Rowan University, Savitz Hall, Suite 203, 201 Mullica Hill Rd, Glassboro, NJ 08028, princilus@rowan.edu, 856-256-5440 

For information on the Title IX Sexual Harassment/Sexual Assault policy and grievance procedures, please click here.