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A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. The University has earned national recognition for innovation, commitment to high-quality, affordable education, and developing public-private partnerships. A Carnegie-classified R2 (high research activity) institution, Rowan has been recognized as the third fastest-growing public research university, as reported by The Chronicle of Higher Education. For more information on Rowan University, click here

All positions are contingent upon budget appropriations. 

Please send any inquiries to employment@rowan.edu 

Online Operations Reporting Specialist (PSS3), Rowan Online

Apply now Job no: 500229
Work type: Regular Full-Time
Location: Glassboro, New Jersey
Categories: Professional

Online Operations Reporting Specialist 

Department: Online Operations 

Division: Rowan Online 

Reports to: Associate Vice President of Online Operations 

The Online Operations Reporting Specialist position will identify key performances indicators to track students through the different phases of the student lifecycle and provide findings to leadership, including admissions, retention, and graduation rates. This position will also generate both regular and on demand reports, review for accuracy, and provide feedback and support for all areas of Rowan Online. In addition, the Online Operations Reporting Specialist will utilize reporting tools to assess Rowan Online course and program offerings and present results to leadership, as well as use key metrics to evaluate and optimize Rowan Online operations. The Online Operations Reporting Specialist position reports directly to the Associate Vice President of Online Operations. 

Description: 

Primary Responsibilities 

  • Identify and monitor key performance indicators throughout the student lifecycle, focusing on admissions, enrollment, retention, and graduation rates for all Rowan Online students.  

  • Review student, course, and program data to discover meaningful trends and present key findings to Rowan Online leadership, making data-driven recommendations for Rowan Online student initiatives. 

  • Create and track surveys throughout the student journey, including course evaluations, alumni surveys, and employment outcomes. 

  • Identify key metrics to analyze to provide feedback and support to all areas of Rowan Online, including Advising, Marking, Admissions, Online Course Operations, and Corporate Learning. 

  • Collaborate with the Office of Institutional Research & Analytics (OIRA) to have dashboards created for the Rowan Online population according to university data standards and processes and ensure data standards are implemented by the various areas within the division to maintain accurate data. 

  • Participate in regular code reviews and quality checks with OIRA. 

  • Create and maintain documentation for all new and revised reports and dashboards.  

  • Assist with creation and maintenance of data definitions, relationships, and catalog data assets specific to Rowan Online students using the University’s data cataloging tool, Informatica. 

  • Collaborate with cross-functional teams to identify and define key business questions and goals related to Rowan Online student recruitment, admissions, retention, graduation, finance, bursar, financial aid, and alumni relations.  

  • Provide regular reports to Rowan Online Advising to assist with retention and outreach measures. 

  • Perform updates to Rowan Online student records as errant data/coding irregularities are identified by regularly reviewing dashboards, investigate their causes, and inform responsible parties of data standards to ensure accuracy in the future. 

  • Generate on-demand reports for all areas of the division, as needed.  

  • Develop predictive models to forecast online student enrollment trends, course needs, and other relevant areas.  

  • Evaluate Rowan Online operations, reviewing processes for efficiency and ensuring policies best serve the Rowan Online population.  

  • Other duties as assigned by senior leadership that serve the immediate need of the division. 

Qualifications: 

Required 

  • Bachelor’s Degree in a relevant field. 

  • Experience involving data management which includes independent collection and interpretation of data, preferably in relation to University policies and procedures. 

  • Ability to prepare clear and accurate reports containing findings, conclusions, and recommendations. 

  • Ability to evaluate current processes, develop methods for improvement, and meet established objectives. 

  • Strong analytical and data management skills.

  • Ability to effectively manage multiple competing priorities.

  • Ability to establish and maintain cooperative working relationships with other staff and organizations. 

Preferred 

  • Experience with Tableau, Cognos, and all Microsoft Office Applications, including Excel, Word, and Outlook, plus Google workspace and Webex.

  • Proficient in both Self-Service Banner and Banner Administrative Pages.

  • Proven ability to analyze complex and ill-defined problems/opportunities and a track record of developing and delivering solutions.

Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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Online Operations Reporting Specialist (PSS3), Rowan Online Glassboro, New Jersey

 

About Rowan University

A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. Rowan University is home to eight colleges and nine schools. For more information on these colleges, please click here.

Now celebrating its Centennial, Rowan focuses on practical research at the intersection of engineering, medicine, science, and business while ensuring excellence in undergraduate education. The University has earned national recognition for innovation, commitment to high-quality and affordable education, and developing public-private partnerships. A Carnegie-classified R2 (high research activity) institution, Rowan has been recognized as the fourth fastest-growing public research university, as reported by The Chronicle of Higher Education.

Non-Discrimation at Rowan University

Rowan University celebrates diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes. Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX. Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities.

To request reasonable accommodation, contact Christy Mroz, Administrative Assistant, OEE@rowan.edu, 856-256-5494. Rowan strongly encourages applicants from underrepresented groups to apply. 

Pursuant to Title IX of the Education Amendments of 1972 and supporting regulations, Rowan does not discriminate on the basis of sex in the education programs or activities that it operates; this extends to admission and employment. Inquiries about the application of Title IX and its supporting regulations may be directed to the Assistant Secretary for Civil Rights, Office for Civil Rights, U.S. Department of Education, or to the University’s Title IX Coordinator, Office of Student Equity & Compliance, Rowan University, Hawthorne Hall, Suite 312, 201 Mullica Hill Rd, Glassboro, NJ 08028, titleIXcoordinator@rowan.edu, 856-256-5440.

For information on the Title IX Sexual Harassment/Sexual Assault policy and grievance procedures, please click here. 

More Information

Residency Requirements

Rowan University is subject to the residency requirements of the NJ First Act (N.J.S.A. 52:14-7, P.L. 2011, Chapter 70). Any person hired to a non-exempt position shall either have their principal residence in New Jersey or have one (1) year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey. Any person hired to an exempt position shall either have their principal residence in New Jersey, Delaware, Pennsylvania, or New York or have ninety (90) days from the date of employment to establish, then maintain, principal residence in the State of New Jersey, Delaware, Pennsylvania, or New York.

Annual Security and Fire Safety Report

Rowan University is committed to assisting all members of the Rowan community in providing for their own safety and security. The Annual Security and Fire Safety Report is available on the Department of Public Safety website at: https://sites.rowan.edu/publicsafety/_docs/annual_security_report.pdf

If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the Department of Public Safety Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or 4506.

The report contains information regarding campus security and personal safety including topics such as: crime prevention, public safety authority, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on campus. The report also contains information about fire statistics in Rowan University Residential Facilities and crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by federal law, Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or "Clery Act" and is provided by the Rowan University Department of Public Safety.