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A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. The University has earned national recognition for innovation, commitment to high-quality, affordable education, and developing public-private partnerships. A Carnegie-classified R2 (high research activity) institution, Rowan has been recognized as the third fastest-growing public research university, as reported by The Chronicle of Higher Education. For more information on Rowan University, click here

All positions are contingent upon budget appropriations. 

Please send any inquiries to employment@rowan.edu 

Assistant Director, Visitor Experience

Apply now Job no: 500235
Work type: Regular Full-Time
Location: Glassboro, New Jersey
Categories: Professional

Title: Assistant Director, Visitor Experience, Rowan University

Institution: Rowan University, Glassboro, NJ

Department: Office of Undergraduate Admissions 

Division: Division of Strategic Enrollment Management

Summary:

The Office of Undergraduate Admissions is seeking a full-time Assistant Director, Visitor Experience with strong organizational, communication, and interpersonal skills who is knowledgeable about strategic enrollment management, admissions-related events, and leading a student staff. The ideal candidate will be thoughtful, well-organized, detail-oriented, resourceful, and have the ability to multi-task under the general supervision of the Senior Assistant Director. The individual will work both independently and as a member of the Admissions team to help manage mission-critical admissions-related events, oversee the 100+ student tour guide program, and communicate with prospective students, their families, and school counselors, while representing the university through various on-campus and off-campus recruitment and yield activities. 

Responsibilities:

  • Assists the Senior Assistant Director with the selection and supervision of the Admissions Ambassador tour guide student staff, including hiring, onboarding, payroll, and overall management of the 100+ student staff.
  • Helps to plan, coordinate, and execute all in-person admissions events, including daily campus tours, Open Houses, and Accepted Students Day.
  • Assist with all day-of event logistics, including load in, set-up, event management, load out, and debriefing.
  • Coordinate with marketing and communications teams to promote events and maximize attendance.
  • Handle event-related inquiries and provide excellent customer service to participants.
  • Monitor and respond to communications with prospective students, family members, and school counselors including, but not limited to, e-mail, phone calls, and text messages. 
  • Collaborate with academic departments, faculty, and other university constituents to develop and promote mission-critical admissions events that align with the University’s goals.
  • Attends and participates in meetings or college events related to assigned responsibilities, including Admissions Ambassador training and biweekly meetings.
  • Manages customer service training for student staff to support professional customer service team and their organizational goals.

  • Liaison to Human Resources & Payroll Services for student staff onboarding process.
  • Maintains essential records and files related to student staff and admissions events.
  • Compiles and analyzes statistical, financial and other data related to admissions events.
  • Creates reports of findings from event data, including satisfaction surveys, attendance reports, and recommendations for improvements.
  • Prepares correspondence for Admissions Ambassador program, including training presentations, workshops, and biweekly meetings.
  • Serves as Chair of the Cross-Department Training Committee for all front-line customer service staff involved in the onboarding process for prospective students.
  • Manages social media platform for prospective students, including training and overseeing student staff, connecting with prospective students through the platform, and attending all organizational meetings.
  • Stay updated on the latest trends and best practices in visitor services in higher education
  • Perform other duties as assigned

Qualifications:

  • Minimum of one (1) year of professional experience in admissions, event planning, and customer service, preferably in higher education
  • Bachelor's degree required, preferably in a related field such as higher education
  • Proficiency with customer relationship management systems, preferably Slate
  • Excellent logistical and organizational skills
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Ability to work independently and collaborate effectively with a diverse team
  • Ability to work evenings and weekends, when necessary

Note: 

  • Rowan University is an Equal Opportunity Employer and values diverse people and abilities. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.
  • Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.
  • Only completed online applications submitted on or before the posted deadline will be considered.

Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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Assistant Director, Visitor Experience Glassboro, New Jersey

 

About Rowan University

A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. Rowan University is home to eight colleges and nine schools. For more information on these colleges, please click here.

Now celebrating its Centennial, Rowan focuses on practical research at the intersection of engineering, medicine, science, and business while ensuring excellence in undergraduate education. The University has earned national recognition for innovation, commitment to high-quality and affordable education, and developing public-private partnerships. A Carnegie-classified R2 (high research activity) institution, Rowan has been recognized as the fourth fastest-growing public research university, as reported by The Chronicle of Higher Education.

Non-Discrimation at Rowan University

Rowan University celebrates diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes. Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX. Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities.

To request reasonable accommodation, contact Christy Mroz, Administrative Assistant, OEE@rowan.edu, 856-256-5494. Rowan strongly encourages applicants from underrepresented groups to apply. 

Pursuant to Title IX of the Education Amendments of 1972 and supporting regulations, Rowan does not discriminate on the basis of sex in the education programs or activities that it operates; this extends to admission and employment. Inquiries about the application of Title IX and its supporting regulations may be directed to the Assistant Secretary for Civil Rights, Office for Civil Rights, U.S. Department of Education, or to the University’s Title IX Coordinator, Office of Student Equity & Compliance, Rowan University, Hawthorne Hall, Suite 312, 201 Mullica Hill Rd, Glassboro, NJ 08028, titleIXcoordinator@rowan.edu, 856-256-5440.

For information on the Title IX Sexual Harassment/Sexual Assault policy and grievance procedures, please click here. 

More Information

Residency Requirements

Rowan University is subject to the residency requirements of the NJ First Act (N.J.S.A. 52:14-7, P.L. 2011, Chapter 70). Any person hired to a non-exempt position shall either have their principal residence in New Jersey or have one (1) year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey. Any person hired to an exempt position shall either have their principal residence in New Jersey, Delaware, Pennsylvania, or New York or have ninety (90) days from the date of employment to establish, then maintain, principal residence in the State of New Jersey, Delaware, Pennsylvania, or New York.

Annual Security and Fire Safety Report

Rowan University is committed to assisting all members of the Rowan community in providing for their own safety and security. The Annual Security and Fire Safety Report is available on the Department of Public Safety website at: https://sites.rowan.edu/publicsafety/_docs/annual_security_report.pdf

If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the Department of Public Safety Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or 4506.

The report contains information regarding campus security and personal safety including topics such as: crime prevention, public safety authority, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on campus. The report also contains information about fire statistics in Rowan University Residential Facilities and crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by federal law, Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or "Clery Act" and is provided by the Rowan University Department of Public Safety.