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A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. The University has earned national recognition for innovation, commitment to high-quality, affordable education, and developing public-private partnerships. A Carnegie-classified R2 (high research activity) institution, Rowan has been recognized as the third fastest-growing public research university, as reported by The Chronicle of Higher Education. For more information on Rowan University, click here.

All positions are contingent upon budget appropriations. 

Rowan Employee Benefits

Rowan University offers a comprehensive benefits package to its staff and faculty members* including health, prescription, and dental coverage, vision reimbursement, a variety of investment options including mandatory pension programs and voluntary retirement savings opportunities, tuition benefits and scholarships, and paid time off. For more information on available benefits at Rowan, please visit the Benefits website. Benefits available to employees of the Rowan-Virtua School of Osteopathic Medicine can be viewed here.

*Available benefits are dependent upon employee class and union affiliation.

Director, Student Success Analytics & Systems, University College (Internal Applicants Only)

Apply now Job no: 501131
Work type: Regular Full-Time
Location: Glassboro, New Jersey
Categories: Managerial

This position is open to full-time Rowan University employees only.

Director, Student Success Analytics & Systems, University College

The Director of Student Success Analytics & Systems drives measurable improvements in student outcomes at Rowan University by leveraging data, technology, and assessment to inform strategy and enhance student support services. Reporting to the Vice Chancellor for Student Affairs and Dean, University College, this role provides strategic oversight of analytics and systems initiatives that directly impact student retention, progression, and graduation. This position manages complex, technology-driven projects aimed at improving operational efficiency and student outcomes, and collaborates closely with Rowan Online, the Office of Institutional Research and Analytics (OIRA), Information Resources & Technology (IRT), and other University partners. The Director manages the University College Student Success Analytics & Systems organization and ensures that the team and their work is informed about and aligned with Rowan’s strategic initiatives and mission, including on a day-to-day basis as well as for larger-scale initiatives (e.g., MSCHE accreditation). The Director ensures that data systems and insights lead to actionable interventions, increased operational efficiency, and evidence-based improvements across University College. This role ensures alignment with institutional priorities, sets performance expectations, and ensures integrity and effective interpretation and reporting of data. The Director leads assessment initiatives for University College student support services and academic courses and programs.

Key Responsibilities

  • Lead and mentor a team of three or more professional staff to deliver timely, high-quality data and system solutions that directly improve student success outcomes.
  • Establish team performance goals aligned with University College priorities such as boosting student success outcomes for all students, improving advising impact, streamlining manual processes, and increasing student progression rates.
  • Collaborate with team members, UC and Rowan leadership, and student success professionals to identify operational gaps and implement data-driven solutions to improve service delivery and team experience, effectiveness, and efficiency.
  • Build capacity across the wider University College team through staff development focused on data fluency, technology adoption, and assessment.
  • Set priorities for and manage the team of AFT professionals that collects and analyzes institutional data related to student persistence, retention, and graduation.
  • Direct the collection, analysis, interpretation and reporting of data to identify trends and key drivers of student retention, persistence, and completion.
  • Collaborate with Institutional Research, IRT and other key partners to ensure data accuracy and alignment with university-wide reporting standards.
  • In conjunction with the Vice Chancellor/Dean, participate in decision-making processes regarding workload distribution, workflow efficiency, and departmental operations.
  • Design and lead comprehensive assessment strategies to evaluate the effectiveness of and establish key performance indicators (KPIs) for student support programs, academic courses, and programs in conjunction with UC offices and the University College Assessment Committee; translate assessment findings into clear, actionable recommendations to improve student support programming and outcomes.
  • In conjunction with University partners, lead or participate in the implementation, enhancement, and integration of student success technologies (e.g., EAB Starfish, Smart Plan, Degree Works, Tableau, Cognos, and Banner) to support real-time decision-making and student intervention.
  • Align technology solutions with strategic goals to streamline processes, reduce manual workload, and expand student engagement through digital tools.
  • Serve as a functional lead and liaison between University College and IRT, ensuring systems meet evolving needs and support a personalized student experience.
  • Manage new system rollouts and upgrades and support the evaluation and selection of new tools and platforms.
  • Other duties as assigned.

 Qualifications

  • Master’s degree and a minimum of 5 years of higher education experience, with progressive responsibilities related to data analytics, student success, and assessment
  • Demonstrated success in leading large-scale efforts in the student success analytics and systems domain
  • Demonstrated experience working with student information systems and reporting tools such as Starfish, Degree Works, Tableau, Cognos, and Banner preferred
  • Demonstrated experience working with analytics platforms and assessment tools.
  • Proven ability to present data clearly and professionally to maximize its clarity, accessibility, usability, and impact
  • Strong project management skills and the ability to manage multiple priorities
  • Experience handling confidential data with discretion and integrity.
  • Proficiency in assessment procedures and best practices
  • Demonstrated ability to collect, manage, analyze, visualize, interpret, and present a broad range of data and information clearly and effectively
  • Ability to successfully prioritize and facilitate multiple projects and deadlines independently
  • Successful experience building collaborative partnerships within a wide variety of campus constituencies
  • Understanding of student success indicators and methods to investigate and address differential outcomes
  • Excellent written and verbal communication skills, including explanation of technical content to technical and nontechnical audiences
  • Ability to work independently and as part of a larger team
  • Creative and adaptive problem-solving skills

Notes:

  • Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.

In compliance with The State of New Jersey's Pay Transparency Act, the annual base salary range for this position is $110,000 to $135,000. When extending any salary offer, Rowan University considers many factors such as (but not limited to) scope and responsibilities of the position, work experience, education, training, key skills, internal equity, as well as market and other organizational considerations.

For eligible employees, benefits include: comprehensive NJ State health, dental and retirement benefits, extensive accrued time off/paid holidays, and tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents).” 

For more detailed information, please visit: https://sites.rowan.edu/hr/benefits/ 

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Applications close: Eastern Standard Time

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Director, Student Success Analytics & Systems, University College (Internal Applicants Only) Glassboro, New Jersey

 

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Residency Requirements

Rowan University is subject to the residency requirements of the NJ First Act (N.J.S.A. 52:14-7, P.L. 2011, Chapter 70). Any person hired to a non-exempt position shall either have their principal residence in New Jersey or have one (1) year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey. Any person hired to an exempt position shall either have their principal residence in New Jersey, Delaware, Pennsylvania, or New York or have ninety (90) days from the date of employment to establish, then maintain, principal residence in the State of New Jersey, Delaware, Pennsylvania, or New York.

Note on STEM-OPT Employment
Please note that STEM OPT employment is not permitted at Rowan University. To be eligible for a STEM OPT extension, the student's employer must be registered in E-Verify and must use the system to verify all new employees. While Rowan University is registered in the E-Verify system, the University does not use the system to verify all new employees, only those that are working on a Federal Contract. This means that Rowan does not permit individuals to work at the University using a STEM OPT Employment Authorization Document as proof of US Work Authorization.
Non-Discrimation at Rowan University

Rowan University is committed to creating a welcoming environment for all employees. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes. Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX. Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities.

To request reasonable accommodation, contact Christy Mroz, Administrative Assistant, OEE@rowan.edu, 856-256-5494. Rowan strongly encourages applicants from underrepresented groups to apply. 

Pursuant to Title IX of the Education Amendments of 1972 and supporting regulations, Rowan does not discriminate on the basis of sex in the education programs or activities that it operates; this extends to admission and employment. Inquiries about the application of Title IX and its supporting regulations may be directed to the Assistant Secretary for Civil Rights, Office for Civil Rights, U.S. Department of Education, or to the University’s Title IX Coordinator, Office of Student Equity & Compliance, Rowan University, Hawthorne Hall, Suite 312, 201 Mullica Hill Rd, Glassboro, NJ 08028, titleIXcoordinator@rowan.edu, 856-256-5440.

For information on the Title IX Sexual Harassment/Sexual Assault policy and grievance procedures, please click here. 

Annual Security and Fire Safety Report

Rowan is committed in assisting all members of our University community in providing for their safety and security.

The Annual Security and Fire Safety Report is available on the Rowan University Police Department (RUPD), Clery Act webpage here. 

The report contains information regarding campus security and personal safety including topics such as crime prevention, RUPD authority/jurisdiction, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on all our campuses. The report also contains information about fire statistics in Rowan University on-campus student housing facilities and crime statistics for the three previous calendar years, including reported crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by federal law, Jeanne Clery Campus Safety Act or the "Clery Act" and is provided by the Rowan University Police Department.

 If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the RUPD Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or email: cleryact@rowan.edu.