• Provide assistance and backup for all Registrar functions including drop/add/withdrawal, change of personal data requests, enrollment verifications, transcript requests, etc.
• Provide frontline customer service (phones, emails, in-person requests).
• Maintain proficiency in over 30 Ellucian Banner forms (screens) that relate to Student Data, Student
• Status (active, non-matriculated, stopped out, leave of absence, minor) Residency, Registration functions, Class Lists, Faculty Grading, etc. Populate, modify, edit and delete information based on Registrar best practices.
• Troubleshoot student issues with Athletics, Bursar, Financial Aid and Information Services. Utilize critical thinking skills to research students to determine why they can’t access their account, why their bill is not correct, etc. based on expert knowledge and the queries of our partner offices.
• Manage change of grade function by faculty requests, processing the change on the student’s record and documenting the request.
• Sort incoming emails in the Registrar-Records inbox throughout the day, interpreting requests and assigning responsibility within the department and to partner offices.
• Reply to email in multiple inboxes, phone and in-person student/parent/alumni inquiries.
• Maintain cross departmental knowledge of Bursar, Financial Aid, Admissions, and Athletics functions by maintaining close communication with those departments updating documentation and Registrar Office staff.
• Respond to background checks (from government agencies and others) and requests for verification from employers, insurance carriers and family members by explaining FERPA, the Family Educational Rights and Privacy Act, evaluating requests, and fulfilling them if deemed within the law. Includes educating on the tenets of FERPA and advising on next steps. Often must solicit the student through phone or email to inform of requests and provide advice based on the law.
• Provide information and documentation for University legal counsel when required.

• Manage hardship process, reviewing recommendations, consulting Bursar, Financial Aid and Dean of Students’ offices, updating course records and notifying all relevant departments.

• Manage department budget, including reconciling expenses, monitoring, reconciling and redistributing funds in revenue accounts for operations; placing all orders, evaluating vendors, reviewing phone and copier usage, and processing end of year reports.

• Actively contribute to current, ongoing, future and prospective Registrar projects to automate processes and improve service to students as the University continues to grow and serve more students.

• Understand, implement, and properly communicate Registrar policy and process.
• Understand and comply with University, Registrar, ADA, FERPA, and other rules and regulations that affect processing and service.
• Coordinate with the appropriate units within the Office of the Registrar as well as outside partners.
• Assist with other projects as needed.

Preferred Skills:

• Previous experience in higher education administration.
• Experience with the Ellucian/Banner Student Information System.
• Extreme attention to detail.
• Comfortable learning new skills and new technology and ease using electronic tools and reports .
• Ability to successfully problem-solve and manage multiple priorities and deadlines in a fast-paced environment.
• Excellent organizational and interpersonal skills; strong written and verbal communication skills.
• Commitment to providing superior customer service.
• Strong collaboration skills.
• Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, OneNote and Outlook.

Requirements:

• Graduation from an accredited college or university with a bachelor’s degree or equivalent work experience