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A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to nearly 25,000 students. The fastest-growing public research institution in the Northeast and among the country’s top 10 fastest-growing, Rowan offers a thriving multidisciplinary environment with a strong emphasis on practical research in health care, engineering, science and business, while ensuring excellence in undergraduate education. Nationally recognized for innovation, high-quality, affordable education and public-private partnerships, Rowan is one of two universities in the U.S. to offer M.D., D.O. and D.V.M. degree programs.

For more information on Rowan University, click here.

All positions are contingent upon budget appropriations. 

Rowan Employee Benefits

Rowan University offers a comprehensive benefits package to its staff and faculty members* including health, prescription, and dental coverage, vision reimbursement, a variety of investment options including mandatory pension programs and voluntary retirement savings opportunities, tuition benefits and scholarships, and paid time off. For more information on available benefits at Rowan, please visit the Benefits website. Benefits available to employees of the Rowan-Virtua School of Osteopathic Medicine can be viewed here.

*Available benefits are dependent upon employee class and union affiliation.

Patient Services Rep II (Surgical Scheduler) - Rowan-Virtua SOM, (Washington Township, NJ)

Apply now Job no: 501415
Work type: Regular Full-Time
Location: Washington Township, New Jersey
Categories: Administrative - Clerical, Clinical, Professional

Patient Services Representative II (Surgical Scheduler)

Rowan Medicine, an affiliate of Virtua Medical Group

Location: Washington Township, NJ

Department: OBGYN

Reports to: Practice Supervisor

 

Summary:

The Department OB-GYN Surgical Scheduler coordinates and schedules surgical procedures while ensuring effective communication among patients, providers, hospitals, and insurance companies. The role requires accuracy, efficiency, and patient‑centered service.
 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Surgical Scheduling Responsibilities:

  • Schedule surgical procedures for inpatient and outpatient OB‑GYN cases
  • Coordinate with hospitals, surgical centers, anesthesiology, and related departments to secure procedure dates and times
  • Verify patient demographics, insurance information, and obtain necessary authorizations
  • Communicate pre-operative and post-operative instructions clearly and compassionately  to patients 
  • Ensure all required documentation, labs, imaging, and clearances are completed prior to surgery
  • Maintain and update physician surgical calendars and block times
  • Serve as a liaison between patients, physicians, and surgical facilities
  • Address patient inquiries regarding procedures, scheduling, and preparation
  • Reschedule procedures as needed and manage cancellations
  • Ensure compliance with HIPAA and organizational policies
  • Accurately document all scheduling activities in the electronic medical record (EMR) system
Reception Responsibilities:
  • Checks patients in and out and verifies demographics and insurance
  • Collects appropriate co-pays
  • Retrieves referrals and enters into billing system
  • Completes batches, prepares deposits for pickup as scheduled
  • Answers the telephone with a pleasant and helpful demeanor
  • Schedules patient appointments through billing system to maximize use of physician and staff time
  • Triages messages and provides patient assistance within scope of training and experience
  • Routes other calls to appropriate personnel, i.e., clinical staff, physician etc.
  • Directs calls that require immediate attention to the appropriate person
  • Inputs messages into EMR system, as appropriate
  • Signs in and out to the answering service daily
  • Arranges for patient care services at other facilities, including surgeries, preadmission testing
  • Calls for pre-authorizations and pre-certifications as required by the patient's insurer
  • Coordinates requests for prescriptions from patients, provides chart to physician, telephones prescriptions at the direction of the physicians, and makes notation in the patient chart with date and signature
  • Completes insurance referrals (paper and/or electronic)
  • Completes or prepare reports and copies of chart for outside agencies
  • Maintains orderly filing system and patient charts
  • Prepares charts for new patients
  • Scans patient information into the EMR
  • Handles incoming and outgoing mail
  • Maintains inventory of front office supplies and notifies supervisor when supplies need to be ordered
  • Pulls patient charts for next day and prepares chart
  • Maintains a professional and orderly office appearance
  • Opens and closes the office, including security system procedures
Billing Responsibilities:
  • Consults with patients regarding balances not covered by insurance and collects payments
  • Assists patients in the completion of insurance forms, Medicare and Medicaid forms
  • Maintains logs for scheduled surgeries as directed
  • Assists with reviewing insurance declines
  • Inputs inpatient/outpatient charges for billing
  • Verifies accurate use of ICD‑9 and CPT codes and stays current on compliance rules
Other Responsibilities:
  • Attends all mandatory in-service and trainings as directed.
  • Assists with the orientation and training of new employees as requested.
  • Performs other related duties as assigned.
 
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION and/or EXPERIENCE: Two (2) years of progressively responsible clerical front office experience required in a clinical setting, hospital or physician's office including experience with front desk operations, completing referrals, completing disability forms, inpatient and outpatient billing and scheduling surgeries. Must have a working knowledge of medical terminology. Must be able to work evenings and weekends. The ability to work independently, excellent communication skills, organizational skills, and flexibility required.

Salary/Benefits:

  • The starting rate is $19.67 per hour (Probationary Rate). After completion of a six-month probationary period, the employee's pay will increase to the Job Rate of $20.30. Depending on experience, candidate may be hired at the "Job Rate" to start.
  • For eligible employees, benefits include: comprehensive NJ State health, dental and retirement benefits, extensive accrued time off/paid holidays, and tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents).” 

For more detailed information, please visit: https://sites.rowan.edu/hr/benefits/

NOTES:

  • Only completed, online applications submitted on or before the deadline will be considered.
  • Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position. 

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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Current Opportunities

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Patient Services Rep II (Surgical Scheduler) - Rowan-Virtua SOM, (Washington Township, NJ) Washington Township, New Jersey

 

More Information

Residency Requirements

Rowan University is subject to the residency requirements of the NJ First Act (N.J.S.A. 52:14-7, P.L. 2011, Chapter 70). Any person hired to a non-exempt position shall either have their principal residence in New Jersey or have one (1) year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey. Any person hired to an exempt position shall either have their principal residence in New Jersey, Delaware, Pennsylvania, or New York or have ninety (90) days from the date of employment to establish, then maintain, principal residence in the State of New Jersey, Delaware, Pennsylvania, or New York.

Note on STEM-OPT Employment
Please note that STEM OPT employment is not permitted at Rowan University. To be eligible for a STEM OPT extension, the student's employer must be registered in E-Verify and must use the system to verify all new employees. While Rowan University is registered in the E-Verify system, the University does not use the system to verify all new employees, only those that are working on a Federal Contract. This means that Rowan does not permit individuals to work at the University using a STEM OPT Employment Authorization Document as proof of US Work Authorization.
Non-Discrimation at Rowan University

Rowan University is committed to creating a welcoming environment for all employees. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes. Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX. Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities.

To request reasonable accommodation, contact Christy Mroz, Administrative Assistant, OEE@rowan.edu, 856-256-5494. Rowan strongly encourages applicants from underrepresented groups to apply. 

Pursuant to Title IX of the Education Amendments of 1972 and supporting regulations, Rowan does not discriminate on the basis of sex in the education programs or activities that it operates; this extends to admission and employment. Inquiries about the application of Title IX and its supporting regulations may be directed to the Assistant Secretary for Civil Rights, Office for Civil Rights, U.S. Department of Education, or to the University’s Title IX Coordinator, Office of Student Equity & Compliance, Rowan University, Hawthorne Hall, Suite 312, 201 Mullica Hill Rd, Glassboro, NJ 08028, titleIXcoordinator@rowan.edu, 856-256-5440.

For information on the Title IX Sexual Harassment/Sexual Assault policy and grievance procedures, please click here. 

Annual Security and Fire Safety Report

Rowan is committed in assisting all members of our University community in providing for their safety and security.

The Annual Security and Fire Safety Report is available on the Rowan University Police Department (RUPD), Clery Act webpage here. 

The report contains information regarding campus security and personal safety including topics such as crime prevention, RUPD authority/jurisdiction, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on all our campuses. The report also contains information about fire statistics in Rowan University on-campus student housing facilities and crime statistics for the three previous calendar years, including reported crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by federal law, Jeanne Clery Campus Safety Act or the "Clery Act" and is provided by the Rowan University Police Department.

 If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the RUPD Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or email: cleryact@rowan.edu.