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A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. The University has earned national recognition for innovation, commitment to high-quality, affordable education, and developing public-private partnerships. A Carnegie-classified R2 (high research activity) institution, Rowan has been recognized as the third fastest-growing public research university, as reported by The Chronicle of Higher Education. For more information on Rowan University, click here.

All positions are contingent upon budget appropriations. 

Rowan Employee Benefits

Rowan University offers a comprehensive benefits package to its staff and faculty members* including health, prescription, and dental coverage, vision reimbursement, a variety of investment options including mandatory pension programs and voluntary retirement savings opportunities, tuition benefits and scholarships, and paid time off. For more information on available benefits at Rowan, please visit the Benefits website. Benefits available to employees of the Rowan-Virtua School of Osteopathic Medicine can be viewed here.

*Available benefits are dependent upon employee class and union affiliation.

Director of Employee Success, Rowan Online

Apply now Job no: 500877
Work type: Regular Full-Time
Location: Glassboro, New Jersey
Categories: Managerial

Director of Employee Success, Rowan Online, Rowan University 

 

Position Overview 

Rowan Online Education Mission is to deliver programs that are flexible, engaging, and innovative with a degree of excellence that enables a Rowan University education to be accessible, convenient, and affordable. The Director of Rowan Online Employee Success is responsible for developing and implementing comprehensive human resources strategies that align Rowan Online employees with this distinctive mission.  

This Human Resources role serves as the front-line HR business partner dedicated to the Division of Rowan Online. The selected candidate will oversee a variety of human capital areas for Rowan Online, including but not limited to recruitment, staffing, onboarding, HR operations, policy review and creation, engagement, training, and labor relations. The ideal candidate will work to build a distinctive culture of excellence among employees and instructors in the online education environment while ensuring integration with Rowan University policies.  This role fosters a culture unique to Rowan Online and its Mission by leveraging a Rowan HR assets, policies and standards. 

 

Reporting 

While reporting within the Office of Human Resources under the Senior Director of HR, the Director of Employee Success is a key member of the Rowan Online Leadership Team and has dedicated partnership assignment also working under the CEO of Rowan Online.

 

Key Areas of Responsibility:

 

Talent Management 

  • Assist with recruiting, hiring, and training onsite employees and online instructors with specialized skills for virtual education delivery and service standards 
  • Create, maintain and refresh job descriptions and online instructor contracts regularly to ensure alignment with evolving institutional needs and online teaching standards 
  • Support campus-based faculty transition to online teaching or supplemental assignments through clear opt-in processes and payment structures (e.g., opt-in teaching requirements, payment structures for overload) 

HR Operations/Onboarding

  • Create a new and efficient onboarding process for all new Rowan Online employees with a content specific general orientation schedule and presentation
  • Implement an onboarding feedback process for employees and managers to capture progress and continued areas of improvement for new hires
  • Recommend and/or create and implement policies and procedures within Rowan Online while maintaining compliance with staff/faculty collective bargaining agreements and university guidelines
  • Identify deficiencies in process and rectify by working within Rowan systems to streamline, rework, or create new workflows.

Labor Relations

  • Be the first contact for staff and managerial concerns
  • Work with supervisors on appropriate interventions for performance review and interventions
  • In conjunction with the HR department of Labor Relations, receive union concerns and respond to or rectify labor complaints

Employee Retention and Engagement 

  • Build and nurture a culture of mission and productivity within the Rowan Online community 
  • Develop and facilitate engagement initiatives including All-Hands meetings, RO Leadership sessions, Lunch & Learns, and Skip-Level meetings 
  • Coordinate Professional Development opportunities tailored for each employee's growth path 

Performance Optimization and HR Consultation 

  • Support comprehensive implementation of all workplace initiatives such as employee performance, Outside Activity Questionnaires, Flexible Work agreements, workspace optimization, performance metrics, performance improvement plans and/or instructor agreements 
  • Work as a front line resource addressing the unique request of both Rowan Online employees and managers 
  • Collaborate with University HR/Labor Relations on policies (including applicable Collective Bargaining Agreements) to support performance standards

Workforce Readiness  

  • Create and deploy a best-in-class Rowan Online new employee orientation program with comprehensive onboarding training  
  • Ensure compliance with any required specialized training for employees and online instructors (ie: virtual teaching excellence, FERPA, etc.) 
  • Support campus-based faculty transitioning to online teaching through tailored onboarding programs or onboarding of external instructors 
  • Develop and maintain comprehensive training resources, including virtual handbooks, guides, or other digital training materials 

 

Qualifications 

  • 5+ years of progressive general HR experience, that is diverse and includes recruiting, employee relations, performance management, and training
  • Professional experience working with many varieties of professional and clerical employees and all levels of management
  • Industry experience in higher education or online learning environments is helpful but not required
  • Bachelor's degree required; Master's degree in Human Resources, Education Administration, or related field OR HR Certification preferred 
  • Demonstrated ability to exercise decisive leadership on critical matters while embracing adaptability when innovation is essential 
  • Strong understanding of faculty affairs and academic employment structures 
  • Experience with performance management systems and professional development program design 
  • Excellent interpersonal skills with ability to work effectively with diverse stakeholders 
  • Knowledge of employment laws and regulations applicable to higher education with preference for candidates who have experience in multi-state labor law compliance 
  • Demonstrated ability to build culture and drive engagement initiatives 
  • Strong project management and organizational skills 

 

Salary

In compliance with The State of New Jersey's Pay Transparency Act, the annual base salary range for this position is $85,500 to $99,750. When extending any salary offer, Rowan University considers many factors such as (but not limited to) scope and responsibilities of the position, work experience, education, training, key skills, internal equity, as well as market and other organizational considerations.

 

Benefits

“For eligible employees, benefits include: comprehensive NJ State health, dental and retirement benefits, extensive accrued time off/paid holidays, and tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents).” 

For more detailed information, please visit: https://sites.rowan.edu/hr/benefits/  

Please note: candidates must be eligible to work in the United States. The University will not sponsor a visa for this position.

 

 

 

 

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Director of Employee Success, Rowan Online Glassboro, New Jersey

 

More Information

Residency Requirements

Rowan University is subject to the residency requirements of the NJ First Act (N.J.S.A. 52:14-7, P.L. 2011, Chapter 70). Any person hired to a non-exempt position shall either have their principal residence in New Jersey or have one (1) year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey. Any person hired to an exempt position shall either have their principal residence in New Jersey, Delaware, Pennsylvania, or New York or have ninety (90) days from the date of employment to establish, then maintain, principal residence in the State of New Jersey, Delaware, Pennsylvania, or New York.

Note on STEM-OPT Employment
Please note that STEM OPT employment is not permitted at Rowan University. To be eligible for a STEM OPT extension, the student's employer must be registered in E-Verify and must use the system to verify all new employees. While Rowan University is registered in the E-Verify system, the University does not use the system to verify all new employees, only those that are working on a Federal Contract. This means that Rowan does not permit individuals to work at the University using a STEM OPT Employment Authorization Document as proof of US Work Authorization.
Non-Discrimation at Rowan University

Rowan University is committed to creating a welcoming environment for all employees. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes. Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX. Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities.

To request reasonable accommodation, contact Christy Mroz, Administrative Assistant, OEE@rowan.edu, 856-256-5494. Rowan strongly encourages applicants from underrepresented groups to apply. 

Pursuant to Title IX of the Education Amendments of 1972 and supporting regulations, Rowan does not discriminate on the basis of sex in the education programs or activities that it operates; this extends to admission and employment. Inquiries about the application of Title IX and its supporting regulations may be directed to the Assistant Secretary for Civil Rights, Office for Civil Rights, U.S. Department of Education, or to the University’s Title IX Coordinator, Office of Student Equity & Compliance, Rowan University, Hawthorne Hall, Suite 312, 201 Mullica Hill Rd, Glassboro, NJ 08028, titleIXcoordinator@rowan.edu, 856-256-5440.

For information on the Title IX Sexual Harassment/Sexual Assault policy and grievance procedures, please click here. 

Annual Security and Fire Safety Report

Rowan is committed in assisting all members of our University community in providing for their safety and security.

The Annual Security and Fire Safety Report is available on the Rowan University Police Department (RUPD), Clery Act webpage here. 

The report contains information regarding campus security and personal safety including topics such as crime prevention, RUPD authority/jurisdiction, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on all our campuses. The report also contains information about fire statistics in Rowan University on-campus student housing facilities and crime statistics for the three previous calendar years, including reported crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by federal law, Jeanne Clery Campus Safety Act or the "Clery Act" and is provided by the Rowan University Police Department.

 If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the RUPD Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or email: cleryact@rowan.edu.