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A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. The University has earned national recognition for innovation, commitment to high-quality, affordable education, and developing public-private partnerships. A Carnegie-classified R2 (high research activity) institution, Rowan has been recognized as the fourth fastest-growing public research university, as reported by The Chronicle of Higher Education. For more information on Rowan University, click here

All positions are contingent upon budget appropriations. 

Please send any inquiries to employment@rowan.edu 

Quality Controller, PSS2

Apply now Job no: 498085
Work type: Regular Full-Time
Location: Glassboro, New Jersey
Categories: Professional

Job Title: Quality Controller, PSS2

Department: Project Management Office

Division: Information Resources & Technology

Reports to: Director of Project Management

Position Summary:

In this role, the Quality Controller is responsible for enforcing quality controls in order to maintain Rowan University standards through communicating expectations, providing coaching and perform corrective and preventative actions (CAPA) within Rowan University’s projects, processes and Information Technology Acquisition Process (ITAP).

ITAP Summary:

The ITAP system ensures that all technology purchases are compatible with existing technology, compliance with security requirements and regulations are followed, technology duplication and consolidation is minimal, and project and operational commitments with respect to IT resources are reviewed.  

Description:

Quality Control Responsibilities – including but not limited to the following:

  • Design, implement and improve quality standards.

  • Analyze quantitative and qualitative data in order to find areas for improvement.   

  • Reviews processes to ensure alignment with organization goals and industry trends.

  • Responsible for development and/or improvement of processes.

  • Responsible for performing quality control within projects, products, and processes. 

  • Collaborate with internal and external teams to ensure quality standards are documented.

  • Performs other duties as assigned.

ITAP Responsibilities: 

  • Responsible as process manager for the ITAP process. 

  • Coordinate with ITAP Committee. 

  • Responsible for providing ITAP process guidance & coaching.

  • Resolve requestor’s questions and escalations about requests and the process.

  • Elevate ITAP request issues or concerns to the appropriate IRT SME for remediation & resolution.

  • Provide advice and guidance to the different teams relating to ITAP.

  • Ensure ITAP request submissions and documents are accurate for review & assessment.

  • Review stalled requests to make certain they are completed in a timely manner.

  • Weekly review of high purchase requisitions with executive management.

Qualifications:

Required

  • Bachelor’s Degree in related profession 

  • At least three (3) years of practical quality assurance experience with a strong focus in the following areas: IT, process & quality improvement, and auditing.

  • Ability to work within a matrix organization.

  • Ability to train others, including peers, in the execution of quality assurance efforts. 

  • Strong Experience with quality assurance methodologies and techniques (i.e. Corrective Actions & Preventative Actions, Internal Configuration Audits, Physical Configuration Audits, Functional Configuration Audits, Document Control)

  • Strong Experience with process development and improvement methodologies (i.e. Six Sigma, Lean)

  • Ability to function effectively in a team environment.

  • Effective oral and written communication skills.

  • Ability to think independently.

  • Ability to analyze and solve complex problems.

  • Ability to quickly grasp technical issues and offer solutions.

  • Excellent verbal and written communication skills.

  • Excellent interpersonal and leadership skills.

Desired

  • Master’s Degree in Information Systems, Computer Science, Business Administration, or other related field.

  • 3-5 years of quality assurance experience.

  • 3-5 years of process development and improvement experience.

  • IT and higher education/ business work experience preferred.

  • Six Sigma Green Belt Certification.

 

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Quality Controller, PSS2 Glassboro, New Jersey

 

About Rowan University

A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. Rowan University is home to eight colleges and nine schools. For more information on these colleges, please click here.

Now celebrating its Centennial, Rowan focuses on practical research at the intersection of engineering, medicine, science, and business while ensuring excellence in undergraduate education. The University has earned national recognition for innovation, commitment to high-quality and affordable education, and developing public-private partnerships. A Carnegie-classified R2 (high research activity) institution, Rowan has been recognized as the fourth fastest-growing public research university, as reported by The Chronicle of Higher Education.

Non-Discrimation at Rowan University

Rowan University celebrates diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes. Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX. Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities.

To request reasonable accommodation, contact Christy Mroz, Administrative Assistant, OEE@rowan.edu, 856-256-5494. Rowan strongly encourages applicants from underrepresented groups to apply. 

Pursuant to Title IX of the Education Amendments of 1972 and supporting regulations, Rowan does not discriminate on the basis of sex in the education programs or activities that it operates; this extends to admission and employment. Inquiries about the application of Title IX and its supporting regulations may be directed to the Assistant Secretary for Civil Rights, Office for Civil Rights, U.S. Department of Education, or to the University’s Title IX Coordinator, Office of Student Equity & Compliance, Rowan University, Hawthorne Hall, Suite 312, 201 Mullica Hill Rd, Glassboro, NJ 08028, titleIXcoordinator@rowan.edu, 856-256-5440.

For information on the Title IX Sexual Harassment/Sexual Assault policy and grievance procedures, please click here. 

More Information

Residency Requirements

Rowan University is subject to the residency requirements of the NJ First Act (N.J.S.A. 52:14-7, P.L. 2011, Chapter 70). Any person hired to a non-exempt position shall either have their principal residence in New Jersey or have one (1) year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey. Any person hired to an exempt position shall either have their principal residence in New Jersey, Delaware, Pennsylvania, or New York or have ninety (90) days from the date of employment to establish, then maintain, principal residence in the State of New Jersey, Delaware, Pennsylvania, or New York.

Annual Security and Fire Safety Report

Rowan University is committed to assisting all members of the Rowan community in providing for their own safety and security. The Annual Security and Fire Safety Report is available on the Department of Public Safety website at: https://sites.rowan.edu/publicsafety/_docs/annual_security_report.pdf

If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the Department of Public Safety Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or 4506.

The report contains information regarding campus security and personal safety including topics such as: crime prevention, public safety authority, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on campus. The report also contains information about fire statistics in Rowan University Residential Facilities and crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by federal law, Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or "Clery Act" and is provided by the Rowan University Department of Public Safety.