Summary:

• This position will support the Transfer Credit unit of the Registrar’s Office, requiring comprehensive knowledge of the functions of the various units of the Registrar’s office, focused on transfer credit evaluation. The individual will be an integral contributor to the various automation and process improvement projects, taking the lead where appropriate. In all roles, the individual will support and inform new and continuing students and their families as well as faculty and other University partners in person, on the phone, and via email.

Primary Duties/Responsibilities:

• Transfer Credit 

  • Process incoming undergraduate transcripts (domestic and international), AP scores, CLEP scores, and any other accepted forms of credit within Rowan policies.

  • Process course equivalent updates to student records from responses from faculty, chairs or deans from the Outstanding Data Process

  • Cleanup of old course equivalents on file with guidance from the Assistant Registrar

  • Review of Curriculum Proposals for any updates that need to be made to equivalent transfer credit courses

• Project Administration and support

  • Actively manage and contribute to current and ongoing Registrar projects to automate processes and improve service to students as the University continues to grow and serve more students.

    • Utilizing TES to improve the faculty review process

    • Implementing OCR/ICR technology to improve the transcript “reading” process, dramatically reducing manual intervention and turnaround time.

• Communication & Other Responsibilities:

  • Clearly communicate and respond to student inquiries, questions, comments and concerns in person, on the phone and via email

  • Understand, implement, and properly communicate Registrar policy and process.

  • Understand and comply with University, Registrar, ADA, FERPA, and other rules and regulations that affect processing and service.

  • Coordinate with the appropriate units within the Office of the Registrar as well as outside partners.

  • Assist with other projects as needed.

Preferred Education:

• Graduation from an accredited college or university with a bachelor’s degree.

Preferred Skills:

• Previous experience in higher education administration. 

• Experience with the Ellucian/Banner Student Information System.

• Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, OneNote and Outlook.

• Extreme attention to detail. 

• Comfortable learning new skills and new technology and ease using electronic tools and reports.

• Ability to successfully problem-solve and manage multiple priorities and deadlines in a fast-paced environment.

• Excellent organizational and interpersonal skills; strong written and verbal communication skills.

• Commitment to providing superior customer service.

• Strong collaboration skills.