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A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 23,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. Home to Henry M. Rowan College of Engineering; Ric Edelman College of Communication & Creative Arts; William G. Rohrer College of Business;  Virtua Health College of Medicine & Health Sciences; Cooper Medical School of Rowan University and the School of Osteopathic Medicine, it also comprises the colleges of Education, Humanities & Social Sciences, Performing Arts, and Science & Mathematics; Virtua Health School of Nursing & Health Professions; the schools of Earth & Environment; Innovation & Entrepreneurship; Translational Biomedical Engineering & Sciences; Veterinary Medicine; the Graduate School of Biomedical Sciences; and a multidisciplinary honors college. Rowan focuses on practical research at the intersection of engineering, medicine, science and business while ensuring excellence in undergraduate education. The University has earned national recognition for innovation; commitment to high-quality, affordable education; and developing public-private partnerships. A Carnegie-classified (R2/high research activity) institution, Rowan has been recognized as the fourth fastest-growing public research university for three consecutive years as reported by The Chronicle of Higher Education.

Rowan University celebrates diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes. Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX. Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities. To request reasonable accommodation, contact Christy Mroz, Administrative Assistant,, 856-256-5494. Rowan strongly encourages applicants from underrepresented groups to apply. 

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If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the Department of Public Safety Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or 4506. The report contains information regarding campus security and personal safety including topics such as: crime prevention, public safety authority, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on campus. The report also contains information about fire statistics in Rowan University Residential Facilities and crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by federal law, Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or "Clery Act" and is provided by the Rowan University Department of Public Safety.

Rowan University is subject to the residency requirements of the NJ First Act (N.J.S.A. 52:14-7, P.L. 2011, Chapter 70). Any person hired to a non-exempt position shall either have their principal residence in New Jersey or have one (1) year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey. Any person hired to an exempt position shall either have their principal residence in New Jersey, Delaware, Pennsylvania, or New York or have ninety (90) days from the date of employment to establish, then maintain, principal residence in the State of New Jersey, Delaware, Pennsylvania, or New York.


All positions are contingent upon budget appropriations. 

Please send inquiries to


Senior Receptionist/Patient Scheduler, General Internal Medicine (Stratford)

Apply now Job no: 496933
Work type: Regular Full-Time
Location: Stratford, New Jersey
Categories: Administrative - Clerical, Clinical


Represents image of the practice to patients, community and institution through personal and telephone contact with an emphasis on high customer service. Receives, greets, directs and /or escorts patients, family members/visitors, and physicians as appropriate, in a friendly and courteous manner.

Coordinate with other scheduling areas both within and outside of Rowan SOM and/or insurance carriers to facilitate patient navigation including, but not limited to, scheduling of patient appointments, referrals or authorizations.

Obtains and verifies (or confirms that automated verification was received) accurate demographic and insurance information. Ensures all information is updated and accurate in patient management software during each patient visit Notifies coordinator/manager of any problem with obtaining complete registration information. 

Collects co-payments and monies (account balances) due at time of service.   Posts payment into system and logs all payments received.  Reconciles monies on hand with payment batch listing at end of session/day.  Prepares deposit, daily reconciliation worksheet and charge batch for manager’s review.

Issues referrals, checks referrals for completeness and correctness of information and issued accurately within 48-72 hours of request, urgent request accommodated as needed.

Ensures all patients are capitated to the practice prior to the visit, and help patients locate their primary or to facilitate a change to a Rowan SOM primary care provider as requested (only applies to PCP practices).

Responds to any request within limits of qualifications and/or refers request to appropriate staff member in a timely manner.

Answers multi-line telephone system using appropriate telephone etiquette, is courteous and helpful, correctly triages calls or takes a complete and accurate message, schedule appointments following established guidelines. Provides information in accordance with patient confidentiality standards.

Makes calls to confirm appointments, verifies correct insurance and billing information prior to appointment and makes appropriate notes in the system as needed.

Review daily reports from automated reminder service and make the appropriate schedule changes.  Records all cancellations and no-shows. Contacts no-show patients to reschedule per the departmental guidelines. 

Responsible for scheduling ancillary services, pre-certification/authorizations, schedule future follow up appointments and provide the patient with an appointment reminder card.

Handles recall appointments and assist manager with quality measure projects.

Performs time of service charge entry and resolve coding issues.  Checks encounter forms or other billing documentation for completeness and accuracy.

Initiate notification to appropriate party(s) of potential duplicate patient accounts.

Resolve/correct patient registration and scheduling issues as defined by Revenue Cycle quality initiatives within the stated timeframes for front end edits and rejections.

Encourage patients to complete the patient satisfaction survey per Faculty Practice Plan guidelines.

Perform “End of Day” and next day preparation activities per Faculty Practice Plan guidelines.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High School graduate or equivalent.  Minimum of two (2) years of experience with scheduling systems and/or front desk.  Experience in a medical setting is preferred. Knowledge of medical terminology, third party reimbursement, CPT and Diagnosis coding, and basic computer skills preferred. The following should be demonstrated: ability to work independently, excellent communication and organizational skills, ability to multi-task in a fast-paced medical practice setting and flexibility is required.  Equivalent education, experience and/or training may be substituted for the degree requirement.

SALARY:  Minimum is $18.67/hr

NOTE:  Only completed, online applications submitted on or before the deadline will be considered.

Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position. 

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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Senior Receptionist/Patient Scheduler, General Internal Medicine (Stratford) Stratford, New Jersey


Nondiscrimination at Rowan University: Pursuant to Title IX of the Education Amendments of 1972 and supporting regulations, Rowan does not discriminate on the basis of sex in the education programs or activities that it operates; this extends to admission and employment. Inquiries about the application of Title IX and its supporting regulations may be directed to the Assistant Secretary for Civil Rights, Office for Civil Rights, U.S. Department of Education or to the University’s Associate Vice President and Title IX Coordinator: Monise Princilus, Ed.S. , Associate Vice President and Title IX Coordinator, Division of Diversity, Equity and Inclusion, Office of Student Equity & Compliance, Rowan University, Savitz Hall, Suite 203, 201 Mullica Hill Rd, Glassboro, NJ 08028,, 856-256-5440 

For information on the Title IX Sexual Harassment/Sexual Assault policy and grievance procedures, please click here.